Issues with Hayward VSP pump shutting off

[bbillingsley1985]

I opened my pool a few weeks ago, and it seems like about once a day the pump will turn off. When it turns off, I get no notification, no alarm, no anything. No error codes, it primes just fine, all seems well. I just open the omnilogic app and see that the pump is off. I then have to manually turn it back on and it seems to be fine for another 12-24 hours.

I don't think this happened last year, but I had schedules set up so it would of been easy to miss if it did turn off at points last year. I cleared all my schedules and was just having it run at medium speed until I turn the heater on in May to actually get in it.

Any ideas? The breaker does not shut off, there's no indication that anything else is problematic. It's basically the same as me manually turning it off. System is a little over a year old so it should all be under warranty but I'm thinking this could just be a software related issue and don't want to get pool company/hayward involved if its some sort of setting problem.

I know this makes no sense, but a working theory I'm currently testing is I feel like it stays on really close to 12 hours before it turns off. I deleted all schedules and basically just left it on medium so that I could diagnose. It was correctly reading the correct time and am/pm but not sure if I have DST on or not. Not sure if it matters. I did update it to the newest version (4.3.2 I believe) thinking that may fix it....it did not.

 

[rstrouse]

Pentair has an Egg Timer feature that defaults to 12 hours for a circuit and I am pretty sure I saw it on the Omni as well. Double check to see if you have an egg timer or countdown timer set for the filter circuit.

 

[bbillingsley1985]

I'll definitely look into this. To make sure I understand, are you saying check the settings in the software itself? Or are you meaning look for something on the hardware itself? The only thing I see in the app is a default timer that I can enable. It's set to 1 hour for now but its disabled.

 

[rstrouse]

Yeah this is a software setting in Pentair systems. It's intent is so that when a circuit or feature is manually started, it will eventually shut off after 12 hours if an overriding egg timer has not been set up. I guess the reasoning is that it keeps things from being left on. On IntelliTouch and EasyTouch this required either setting up a schedule that was an egg timer to override it or setting up a schedule that contained an off time. IntelliCenter changed that and did not make this feature bound to the schedules rather it distinguishes between circuits that were started as the result of a schedule and those that were manually engaged. Each circuit/feature has a setting to turn off the max time.

The reason I am talking in terms of Pentair is because I am more familiar with that. Hayward may have gone a different direction but you would be amazed at how similar the functions are between all of the vendors.

 

[bbillingsley1985]

Update on this. So I called the hayward folks and talked to a guy who told me his understanding was that if I turned it on from the app/control board and set it to say medium, it will just continuously run at medium forever until I change it or there's a power issue. That coincides with how it was working for me last year.

Regardless, I went out there at the 12 hour mark last night sort of hoping it would turn off, thus confirming that it is shutting off at 12 hour intervals. It never turned off. So that blows that theory out of the water and seems to match with what the hayward guy told me.

So back to square one. I decided to set my first schedule and purposely set it to to 1 minute later to change speeds.....when I did that I noticed that scheduling doesn't work at all. No matter how I set the schedules, it will show up on the control board/app and from that end all looks like it'll work. However it doesn't actually change the speeds when the time comes up. It just stays at the same speed I set it as. Manually, I can change the speed and do anything, but the schedules won't work. Can this be related to it randomly shutting off? I should add that the schedules worked last year and everything was working fine.....rarely shut off. All I did was winterize it, turn it off and kill power to breaker for the offseason, then restarted it this year.

So, googling some of what to do, I found one thing saying to restart it twice including killing breaker.....I did that and it didn't fix it. I'm thinking my next option is just try to reset the whole things and clear all settings? I'm a little afraid to do this because I'm not exactly sure how they configured my lights, heater, etc. but I'm sure I can figure it out. Does anyone have a link or information on how to reset that? I didn't find an option to delete my "Body of water" or current configuration.

Guess I'm open to ideas on if I should try resetting....or what I should try next.

 

[mknauss]

What Hayward automation system do you have? Omnilogic, Prologic, etc.

 

[mknauss]

See the below section of the wiki. ​

OmniLogic Drops Connection Between Pool and Pump​

Hayward OmniLogic - Further Reading

www.troublefreepool.com

 

[bbillingsley1985]

Should be omnilogic. Specifically, It would be the "Omnihub Smart Pool and Spa Control". This is the exact setup I have:

OmniHub Smart Pool and Spa Control | Automation | Hayward Pool Products

Perfect for after-market control, OmniHub® delivers automation to existing pools and spas. Compatible with Hayward pool products and most other brands, it monitors and conveniently controls the pump, heater, lights and more, right from your phone.

www.hayward-pool.com

 

[bbillingsley1985]

I did read through that wiki you posted. The issue is it never drops connection to the pump. The pump is always there, there's never any breakers being tripped or any notifications that its dropped connection.....it just randomly seems to turn the pump off around once a day.

 

[bbillingsley1985]

Just wanted to update on this in case it helps anyone down the line. So it appeared that it might of been shutting off close to the 24 hour mark but couldn't confirm for sure. I called the Hayward people and after checking with a few different people he told me (not in a confident way) that he thinks it should stay on forever if you just turn it on manually. Regardless, I just went ahead and set 2 schedules, both at the same speed. Set one to start 7:00 am and end at 7:00 pm and then set a second one to start at 6:45 pm (15 min before 1st is supposed to end) and end at 7:15 am. This was approximately 2 weeks ago. I haven't noticed it ever turning off sense. So it appears at least with my specific setup, that it probably was just turning off after a set amount of time.