Hello. This is my first post to any sort of forum, ever. I've always been a little apprehensive to share my thoughts online. I've never even posted on Facebook.
Anyway, I'm a new pool owner. We purchased the home over a year ago and it has an existing 18 year old pool. It's a salt water pool. I feel like I've got a pretty good handle on chemistry balance and I've been able to replace the pump and both the spa and pool lights and the cables and housings myself. Now I've got a problem that perplexes me.
My Intellichlor IC-40 stopped generating chlorine. The cell is only 2 years old. So, here's what I've done so far, in chronological order:
1. Tested chemistry and balanced it.
2. Cleaned the cell with muratic acid, twice.
3. Added 120 lbs. of salt to change the salt level from 3200 to about 3700 (32,000 gallon pool)
4. Added chlorine to get some chlorine in the pool so I won't have an algae problem. The green "cell" light is still blinking at this point.
5. Checked the cell life and it says 40%
6. Called Pentair and had a lengthy conversation with a really nice gentleman. He said this is a baffling, that this shouldn't be happening to such a young cell. Suggested I test the water for metal, that metal will cause the cell to cease chlorine production.
7. Went to the pool store. The water tested a .6 for copper.
8. Emailed Pentair. They said that this is highly likely what is causing the problem and that I need to use a product to either bind to the copper or remove it.
So, my question is: does this sound right? Will a cell cease producing chlorine if there is that level of copper in the water? I can't seem to find any information on the web that supports this. Or, do I need to replace the cell. Maybe it has failed. I don't want to spend money on unnecessary chemicals and treatments if the cell is bad. But, I don't want to buy a new cell if all I need to do is treat for metal.
Any thoughts or advice would really be helpful.
Thank you.
Anyway, I'm a new pool owner. We purchased the home over a year ago and it has an existing 18 year old pool. It's a salt water pool. I feel like I've got a pretty good handle on chemistry balance and I've been able to replace the pump and both the spa and pool lights and the cables and housings myself. Now I've got a problem that perplexes me.
My Intellichlor IC-40 stopped generating chlorine. The cell is only 2 years old. So, here's what I've done so far, in chronological order:
1. Tested chemistry and balanced it.
2. Cleaned the cell with muratic acid, twice.
3. Added 120 lbs. of salt to change the salt level from 3200 to about 3700 (32,000 gallon pool)
4. Added chlorine to get some chlorine in the pool so I won't have an algae problem. The green "cell" light is still blinking at this point.
5. Checked the cell life and it says 40%
6. Called Pentair and had a lengthy conversation with a really nice gentleman. He said this is a baffling, that this shouldn't be happening to such a young cell. Suggested I test the water for metal, that metal will cause the cell to cease chlorine production.
7. Went to the pool store. The water tested a .6 for copper.
8. Emailed Pentair. They said that this is highly likely what is causing the problem and that I need to use a product to either bind to the copper or remove it.
So, my question is: does this sound right? Will a cell cease producing chlorine if there is that level of copper in the water? I can't seem to find any information on the web that supports this. Or, do I need to replace the cell. Maybe it has failed. I don't want to spend money on unnecessary chemicals and treatments if the cell is bad. But, I don't want to buy a new cell if all I need to do is treat for metal.
Any thoughts or advice would really be helpful.
Thank you.