Hi,
Looking to see if anyone has had a similar experience, if there is a recommendation to fix or a troubleshooting approach to identify the cause.
When I call for heat, the heater recognizes the request and it takes about 45 seconds to a minute before the heater engages burner. In some instances - intermittent- the burner is not engaged and the IntelliCenter looses RS485 connectivity to the IntelliPro pump. The pump continues to have power, but water is not flowing anymore. When I look at the pump display, it shows “0 RPM and schedule active”. Normally it would say “Display not active” when connected to the IntelliCenter. I also have a feature pump on its own IntelliCenter circuit and plumbing. It too will stop flowing water, remain powered on, and show 0 RPM and schedule active. normally it would show display not active as it is also controlled via the IntelliCenter.
Note, my MasterTemp heater is connected to the IntelliCenter via RS485 (6 keypad MasterTemp). I’ve had this issue for a few months. This has not always been the case. When I power cycle the IntelliCenter the problem goes away…. Until the next time.
I called Pentair. They opened a work order. A technician called to scheduled a visit. Said that there is not much IntelliCenter knowledge out there, but will come and evaluate. Not expecting much from them.
Any guidance will be much appreciated.
Best regards
Tony
Looking to see if anyone has had a similar experience, if there is a recommendation to fix or a troubleshooting approach to identify the cause.
When I call for heat, the heater recognizes the request and it takes about 45 seconds to a minute before the heater engages burner. In some instances - intermittent- the burner is not engaged and the IntelliCenter looses RS485 connectivity to the IntelliPro pump. The pump continues to have power, but water is not flowing anymore. When I look at the pump display, it shows “0 RPM and schedule active”. Normally it would say “Display not active” when connected to the IntelliCenter. I also have a feature pump on its own IntelliCenter circuit and plumbing. It too will stop flowing water, remain powered on, and show 0 RPM and schedule active. normally it would show display not active as it is also controlled via the IntelliCenter.
Note, my MasterTemp heater is connected to the IntelliCenter via RS485 (6 keypad MasterTemp). I’ve had this issue for a few months. This has not always been the case. When I power cycle the IntelliCenter the problem goes away…. Until the next time.
I called Pentair. They opened a work order. A technician called to scheduled a visit. Said that there is not much IntelliCenter knowledge out there, but will come and evaluate. Not expecting much from them.
Any guidance will be much appreciated.
Best regards
Tony
