I am with American Home Shield and called them when my filter cracked. They sent a vendor out who modified the plumbing to where the backwash outlet is now facing the opposite direction (towards electrical outlets) and mis-threaded the salt cell. I want to know how difficult is it to change the backwash outlet to face the opposite direction (where it was originally) and how do I get the salt cell off? One side unscrews very easily, but the others is stuck! I have called a several pool companies, but after three weeks of no shows, I am ready to conquer on my own! 
