Sorry I haven't been back to update y'all but I was hoping to a have a resolution before posting again. Our electrician came out at the beginning of February and got us switched out to 60 amp. One week later it killed the breaker, we couldn't get it to reset. Called Viking, the dealer they assigned to us and the electrician again. The electricians came out a few days later (they had to order another 60 amp breaker) and they dove into the electrical side of the spa. The electrician that was checking the spa has worked on them before and he said everything was reading correctly. There was a lot of research and math involved that I didn't understand. I didn't get all the questions answered that I said I was going to because it was freezing cold and I was trying not to bother them while herding the neighbor's cats back across the street.
Two weeks later we had to go move my son home (he got out of the Army) so we were gone from Thursday to Sunday night. I checked the hot tub Monday morning and once again no power. I was able to reset the breaker. Called Viking and the dealer again because we still hadn't heard back from either one. The dealer tried to act like we hadn't spoken to them even though they asked for serial number and we sent it to them. Still no answer from Viking so my husband left a message on the voicemail of one of the board members (Linkedin has a lot of information on it). That got a response within an hour. lol After explaining the last year and a half of problems they agreed that it was probably the spa pack and not our electric, but they needed to find a dealer because the one they assigned us is no longer a dealer for them. My husband called the Viking rep again today to see what was going on and he has now assigned us to a new dealer that he made contact with, he is sending us a new spa pack and once we receive it we need to call the service guy at the dealer to set up an appointment.
I hoping beyond all hope that we might finally get this thing up and running consistently.
