Georgia Pool Build.... FIRED PB need advice please!!!

[Snap96]

Re: Georgia Pool Build.... No Longer O/B

Not to stop anyone from buying the SR Smith hoop, but I had to file a warranty claim this morning since the sides of the backboard are cracking....let's see how their customer service is and what they plan on doing.

 

[Nursenini]

Re: Georgia Pool Build.... No Longer O/B

Not to stop anyone from buying the SR Smith hoop, but I had to file a warranty claim this morning since the sides of the backboard are cracking....let's see how their customer service is and what they plan on doing.

View attachment 50297

wow! How long have you had it? Is it one of the ones made for a SWG pool, or does that even matter on the acrylic backboard?

 

[Snap96]

Re: Georgia Pool Build.... No Longer O/B

Bought and installed in June 2015 and it's the SWG model. I had no idea that acrylic could crack like this.

 

[Nursenini]

Re: Georgia Pool Build.... No Longer O/B

Please let us know what happens!

 

[JoyfulNoise]

Georgia Pool Build.... No Longer O/B

It's called "crazing" and it's a type of internal mechanical defect that all clear plastics suffer from when exposed to heat and UV. I'm sure SR Smith will do well but to prevent it on a new replacement you should cover the hoop when not in use with an opaque nylon type cover designed for outdoor use.

Crazing - Wikipedia, the free encyclopedia

 

[grottoguy]

Re: Georgia Pool Build.... No Longer O/B

How long is the warranty on the Hoop?

 

[Snap96]

Re: Georgia Pool Build.... No Longer O/B

It's called "crazing" and it's a type of internal mechanical defect that all clear plastics suffer from when exposed to heat and UV. I'm sure SR Smith will do well but to prevent it on a new replacement you should cover the hoop when not in use with an opaque nylon type cover designed for outdoor use.

Crazing - Wikipedia, the free encyclopedia

Thanks for the info.

 

[Snap96]

Re: Georgia Pool Build.... No Longer O/B

The warranty is 3 years.

I'm blown away. Received a response already and they are sending me a new backboard. A big thumbs up to SR Smith.

Now I need to buy a cover for extra protection.

 

[sheree202]

Re: Georgia Pool Build.... No Longer O/B

Good to know their customer service is so quick to fix the problem! I'm still trying to make a decision on the hoop.

 

[bdrex28]

Re: Georgia Pool Build.... No Longer O/B

That's great news!

 

[sheree202]

Re: Georgia Pool Build.... No Longer O/B

If I order the SR Smith hoop do I need to order the one with anchors? They sell one without anchors for $60 less. I wasn't sure if this is something my builder could pick up for less than $60.

 

[sheree202]

Re: Georgia Pool Build.... No Longer O/B

Wall is going up...the slide will be set later this week. I need a fast forward button!!!! It's been in the mid 90's here for weeks. I'm ready.

 

[bmoreswim]

Re: Georgia Pool Build.... No Longer O/B

Great that you could use the existing slope for the slide installation. Looks very clean.
I would just order the hoop with the anchors. A few dollars potentially saved versus possible headaches and delays aren't worth it.

 

[kimkats]

Re: Georgia Pool Build.... No Longer O/B

WEEEEEEEEEEEEEE on the slide! Getting closer!

Kim:cat:

 

[sheree202]

Re: Georgia Pool Build.... No Longer O/B

Great that you could use the existing slope for the slide installation. Looks very clean.
I would just order the hoop with the anchors. A few dollars potentially saved versus possible headaches and delays aren't worth it.

Thanks! I had originally had my heart set on a roman or geometric pool, but changed my mind because the hill was screaming for a slide.

 

[Helen203]

Re: Georgia Pool Build.... No Longer O/B

Looking good -- you will be swimming soon!!!

 

[sheree202]

Re: Georgia Pool Build.... No Longer O/B

Wall is finished!

 

[JoyfulNoise]

Re: Georgia Pool Build.... No Longer O/B




Sent from my iPhone using Tapatalk

 

[Nursenini]

Re: Georgia Pool Build.... No Longer O/B

The wall looks great!!!

 

[kimkats]

Re: Georgia Pool Build.... No Longer O/B

SWEET!!! What is next?

Kim:cat: