Have you tried having them honor their warranty regarding problem yet? I see they have a 2 year warranty and I'm thinking of buying from a local store that also services them (honors warranty) even thought it's more expensive than online. Not sure yet though. Need to buy within the next 2 weeks.My S200 is 18 months old and I noticed that sometimes the brushes and tracks stopped moving. It also made some noises while underwater. I took it apart and the problem is the gear that is attached to the motor is wiggling and a as a result the gear sometimes slips.
I can't see anything broken or out of place though. I wonder if the blue rubber tracks that hold the wheels together have become too lose and don't apply enough pressure anymore to keep that wheel in place to where the gear works fine.
Did anybody else have this problem?
Honestly, I'm not sure. I thought I remember them saying they only service units they have sold and Marina told me I'd have to send through mail and potentially pay shipping. I could be wrong on that, but I believe thats what swayed me. Now, that's not to say someone didn't tell me some misinformation either (depending who you ask that day will determine your answer kind of thing). Due to my horrendous experience building the pool I just wanted piece of mind I could go somewhere and drop it off if something went wrong instead of potentially arguing with someone about shipping. lolWouldn't a cleaner ordered through Marina be serviceable by a local authorized dealer?
Ha - naming it is the best part and he may be my favorite pet. (sshhh). Ours is named Franklin. I wanted to name him Benjamin to represent all the "Benjamins" it took to build this dang pool but we have a good friend with that name so we thought it would be weird and Franklin is easier to say. We've only been functioning pool owners for a week but we love Franklin so far He's super easy to use and my kids love watching him breach.Just joined the club and ordered the active 20. Used the money I saved by opening the pool myself thanks to the great advice and guidance on the forum. Excited to get this thing in the pool, a little scared to see what my kids name it.