Cannot login to Pentair Screen Logic remotely

[davchr]

I installed a new router/modem and I cannot login to Screen Logic remotely on my iPhone or iPad. Local login works fine. Remote worked with old router/modem.


Screen Logic hardware is getting a DHCP IP address. Local network is 192.168.0.xxx. Screen Logic configuration wants to set Default Gateway and DNS Server to 192.168.10.1, which will not allow remote access. I set these to 192.168.0.1 and it still does not work for remote log in. No restricted firewall services.

There is a Demo Server that appears in my ap at 00-00-00 that gets the same Error: Cannot connect message.

Any ideas how to the get the remote login working again?

thanks

 

[mknauss]

Welcome to the forum!

Pentair Automation Systems - Further Reading

www.troublefreepool.com

Take a look through the above article.

I suggest you read ABC's of Pool Water Chemistry.

 

[guinness]

From Troubleshooting checklist for screenlogic connection thread

I called tech support and they had me press and release the reset button 3 times, this resets the adapter and forces the adapter to request a new IP address.

 

[davchr]

That fixed it!
thanks