If u purchased locally- I would start there.
They get a little better traction as dealers.
Online dealers will likely point u to maytronics.
otherwise dealing directly with maytronics can be hit or miss - some have great results & others not so much. Although your case seems pretty cut & dry.
They will likely try to troubleshoot the issue over the phone 1st before taking action.
Good luck I hope your issue is resolved quickly! Keep us updated
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