Looks like he never worked with glass tile before. As a DIYer I installed glass tile as my very first tile job in my bathroom. I purchased a wet saw and a diamond blade. Came out perfect. This guy calls himself a professional and has the gall to pass that off, then mutter under his breath when he is called out? It’s insulting to anyone who takes pride in manual work. It’s so obvious that I think this guy can be shamed into doing the right thing. If OP feels like it’s worth the time to coddle his ego I think he can be talked back. Only reason to consider it is if OP thinks that’s in their best interest for expediency. You can even offer to hold the balance in escrow.For comparison, from our quote
2% Start Up
That corner tile job is just horrible. I think they should have started there, it's a focal point, and worked back.
For comparison, our contract states:
TOTAL PRICE $**,***.00
1) 40% Due following excavation: $**,000.00
2) 30% Due following gunite shell: $**,000.00
3) 20% Due following deck pour: $**,000.00
4) 10% Due prior to plaster installation: $*,000.00
So my builder collects the last payment prior to the plaster installation. Not sure if this is an industry standard or not though.