AquaCal HP stuck on remote control?

Tharber10

Member
Mar 18, 2023
8
Viera, FL
Pool Size
12000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
Hello all. I've been reading this forum for a long time and appreciate all the knowledge here. I have an issue that I can not resolve and need some help with.

I have an AquaCal HP. About a month ago the control panel went out and as it was under warranty, they replaced it free of charge. I didn't really pay attention to the operation (my fault) but soon discovered that the heater was always on. I get the message "under remote control" on the keypad. I have tried to reset the panel but it is not working either. I atempted this by unlocking the keypad, then hitting pool/spa and the up key at the same time. It does nothing. So how do I get this into a normal mode?

My second issue is that after a Pentair Intelliconnect app upgrade, my mobile app no longer has an option to add a heater of any sort, atleast not that I have been smart enough to find. I have made sure that the communication cable is good as I would assume that the mere connection should make the Intellicenter realize there is something more attached to it.

Any advice is greatly appreciated!
Tim
 
I get the message "under remote control" on the keypad.
Do you have automation? Fill out your signature when able.

So how do I get this into a normal mode?
To operate in standalone mode, push "Menu" --> "Installer Menu". The code is 17. Scroll down to "Set Ext. Ctrl Mode", push enter, arrow down to select off, push enter again.
 
SOrry folks. I have attached control panel and model below
 

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My controller is Intelliconnect and a few months ago I had to download a new app and its never ben the same. I use Pentair Home app v 4.0.13 (5882)
 
I should have previously asked which display you have. Our HPs have the same display. The directions I gave in post 2 should disable automation and allow you to operate your HP in standalone mode.
 
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