My builder also did not plan on any shoring up on the hill they created when they put the pool in. They didn't even grade it. And, it ended up failing final county inspection because the hill was not completed and was at risk for erosion. I called my builder who refused to do anything so I hired my own contractor for $3500 to bring in 20 yards of dirt to level it out, grade it, and plant grass. I then sued the builder for that $3500 but they managed to evade service and I never followed up. Life goes on.