App says I'm not subscribed

[NewPoolGirlTX]

I've been getting this for several months. I have uninstalled and re installed it and it will work a time or two and then I get the msg that a premium subscription is required. Today uninstalled, Google gave me the you're still subscribed message and I downloaded it again and it wouldn't let me log at all.

I've logged out and in, doesn't fix it. I'm on Android.

Is there a fix for this?
Thank you
Marci

 

[HermanTX]

I've been getting this for several months. I have uninstalled and re installed it and it will work a time or two and then I get the msg that a premium subscription is required. Today uninstalled, Google gave me the you're still subscribed message and I downloaded it again and it wouldn't let me log at all.

I've logged out and in, doesn't fix it. I'm on Android.

Is there a fix for this?
Thank you
Marci

@Leebo should be able to help

 

[Leebo]

To resolve this simply follow the steps below,

1. Restore Subscription:
   • Open the PoolMath app.
   • Go to the "Upgrade to Premium" section within the app.
   • Tap on "Restore Subscription." This should refresh your subscription status and might resolve the issue.

If the above steps don't resolve the issue, please contact PoolMath support directly at [email protected]. Provide them with the details of your subscription and the troubleshooting steps you have already tried.