Circupool RJ45+ malfunction

[geh]

Came home from a week vacation to find my chlorine level reduced to zero. No algae forming yet fortunately, so resorting to liquid chlorine.

My RJ45+ is a year old, and salt cell cleaned recently. Red “low salt” light was on but salt is around 3800ppm. Turned it off and then on, and that trouble light went away, but as you can hear and see in the videos, sounds like there is a short, and the low salt light is flickering.

Has anyone else had this problem, or have any thoughts on it? I called Circupool but got a recording their office is closed, 1:15 PM on a Tuesday, 8/22/23.

Cant seem to figure out how to upload video off iPhone. Only showing photos as an option.

 

[geh]

29 second iPhone video apparently to large

 

[mknauss]

Upload video to YouTube. Put link here to the YouTube file.

 

[Rancho Cost-a-Lotta]

Something similar happened a couple weeks ago. I had a low salt warning with erroneous high temp reading. I contacted support at Discount Salt Pool. Mine was a common problem with the sensor in the cell. They provided instructions to change jumper settings in the controller. The temp reading locks at 77 degrees and the low salt warning went away. I had to purchase an updated flow switch with the temp/salt sensor built in for $38 (prorated). I received the sensor which fixed the unit.

Here is a screenshot showing the web address for the video:



There's also some info in the Wiki article:

Circupool SWG - Further Reading

www.troublefreepool.com

 

[Rancho Cost-a-Lotta]

When you call support have your cell serial number ready.

 

[geh]

 

[geh]

 

[geh]

 

[Rancho Cost-a-Lotta]

Have you checked pool temperature and other diagnostics using the menu button?

The sound is definitely an issue. I'm guessing a cooling fan?

 

[geh]

 

[Rancho Cost-a-Lotta]

I don't see the low salt light activated. Is the water temp accurate? 88 degrees?

Edit: I see it now.

 

[geh]

I don't see the low salt light activated. Is the water temp accurate? 88 degrees?

Edit: I see it now.

Pretty close. I have a mercury thermometer I will check tomorrow but we’ve been in a hear wave for the last 6-8 weeks with temps around 100°. Water temp has been in the high 80°s and the high quality (lab quality) mercury thermometer has been within a few degrees of the Circupool readings.

 

[Rancho Cost-a-Lotta]

My temperature display was reading about 15° higher than actual. Support should be able to quickly guide you to a resolution. Let us know what happens.

 

[geh]

Got my SWG back from CircuPool. Being only a year old I would have expected to pay nothing, but after I argued my point we compromised at $50.00 so fair enough. They replaced a circuit board and keypad and seems to be working fine now. Unfortunately now my Pentair pump froze and its only a few years old. Going to attempt a repair to un-seize it. Meanwhile I can throw balls into the pool and my German Shepherd can circulate the water for me.

 

[Texas Splash]

Meanwhile I can throw balls into the pool and my German Shepherd can circulate the water for me.