Mud in the plaster

[AustinNewPool]

Hi, thank you for any help/advice/direction we can get regarding our new salt water pool.

Our pool was plastered last week in Quartzscapes Tahoe Blue. We were given no other instructions by anyone other than the last plaster guy before he left - add two hoses and fill it. It rained that night and part of the following day. Mud is all around our pool. An animal and/or mother nature or who knows what caused mud to go on our sundeck, a few spots on the steps, shallow end, and in the hot tub before the water from the hoses reached those places. We do not have an animal but did see animal prints on the lueder stone one morning - maybe a cat - who knows. The pool company was working around it filled and then when the pool was full and said nothing about the mud at that time.

The pool equipment guy came out to hook it up and when he left, the PB told us to brush the pool every day for a week - four times a day. And then mentioned that the mud is cured into the plaster. He was going to mention it to the owner and the equipment guy put a ton of chemicals in it, which should help. It hasn't.

The owner (the next day) said he has a few ideas. That was five days ago and we haven't heard anything. It's continuing to cure, which is stressful. After reading several threads on here, I'm thinking this is not going to be fixed by just letting it continue to cure or with a bunch of chemicals.

Any hope of cleaning these off or will it need to be replastered? If it needs to be replastered, can we just get the sundeck and then the few spots replastered or that won't adhere long term?

Thank you for your help.

 

[kellyfair]

@jimmythegreek

 

[jimmythegreek]

Have they tried really hard to brush it in shallow end deck. I would drain the pool to the sundeck level if I was PB to see what is actually going on. If its embedded its not coming out easily

 

[AustinNewPool]

Have they tried really hard to brush it in shallow end deck. I would drain the pool to the sundeck level if I was PB to see what is actually going on. If its embedded its not coming out easily

They say they did. I was not out there at the time. We have tried and it didn't make a difference. It's been 6 days and the PB owner is supposed to come out today. We've tried to nail a time, but haven't gotten one. He alluded to pollen in a text yesterday. It's mud. We all know it is. His guy even said so when he told us he tried to scrub it. It's definitely embedded. We've been brushing our pool now for 6 days and it still looks awful.

Do you think the top choice is replaster or something else?

If they do replaster, we want to know what's best for longevity, is it okay for them to spot plaster the few other spots and on the steps and redo the sundeck or should they replaster the entire pool?

Thank you for any advice as we head into meetings regarding this.

 

[jimmythegreek]

I've never had to deal with something like this, so I can only speculate. But I think its gonna be hard to grind down amd spot repair with a bond agent amd not see it slightly. You camt really blend it you need a hard edge to butt to usually. It would be better than what you have now though. I doubt he would give in to a full replaster, that would be best case scenario. Whoever did the plaster should have never walked away with wet plaster amd stains on it. That was the time to fix it

 

[AustinNewPool]

I've never had to deal with something like this, so I can only speculate. But I think its gonna be hard to grind down amd spot repair with a bond agent amd not see it slightly. You camt really blend it you need a hard edge to butt to usually. It would be better than what you have now though. I doubt he would give in to a full replaster, that would be best case scenario. Whoever did the plaster should have never walked away with wet plaster amd stains on it. That was the time to fix it

I appreciate the reply. Yeah, It's heartbreaking to spend this much money and 8 months building it to have this ruined like this. Thank you.