As far as my ongoing pool saga with ecofinish, they connected us to another installer to try to salvage the finish on our new pool. Ecofinish is going to pay for the materials but we are looking at $7500 of labor out-of-pocket even though we already paid one of their "trained" installers to do it. We will never have nice straight lines on the ledge and stairs and coming down from the spa or the quality look you would expect with a six-figure brand new pool since our prep work is what it is. In fact, I told my husband I don't want the pool lights on at night because you can see just how terrible the tanning ledge and stairs look. However, hopefully after this other installer who seems to be great, does his work, the finish will no longer be peeling off and maybe he can smooth out a few lumps, "wrinkles", and the streaks in the process. This new guy tells us that Blue Lagoon is the most difficult to apply and that is what we had. We are going darker with Mediterranean Blue to hopefully cover the mess we have from the 3 application attempts of our original builder. The third attempt even included an ecofinish rep on-site and it was by far the ugliest reapplication. I would swear they patched it with a lighter color, not to mention the ecofinish that got into and plugged up our in-floor cleaning system. On one hand I am really irritated with ecofinish and how they don't stand behind their installers, but on the other hand, I am glad they are going to cover the cost of the materials for this 4th application. Overall, since we like the concept of ecofinish and how smooth it is, I hope it works out. JayK our surface was new as well but there are so many additional steps in the prep process before aqua bright goes on. I pray yours works out better than ours. It may be worth trying to find videos of the prep steps required and then watching to be sure each one is followed. From what I have learned the skim coat needs to be perfectly applied then there are certain prep materials that need to be applied in the right order. Some cannot sit too long or get wet and need to be just the right mixture. And we had some of them splash up and stain our coping. Then when the AB was applied it left burn marks on our outlet covers. It truly sounds like a work of art to get it on right - and then it should be amazing.