Zero Current / No Chlorine

A couple of thoughts,
a) Are you holding the dropper bottles perfectly upright
b) Are you forcing the drop count or letting it fall by themselves
c) How fresh are the reagents
All the above are factors and you'd benefit from the Magnetic stirr
1) I'm holding it vertical
2) Barely applying pressure to help the drop come out
3) Brand new, arrived in the mail yesterday
I'm sure it could be done better or with other tools but even if it was saying my salt was at 3000ppm I would be shocked. I cannot fathom how there is any salt in this pool. I know this is weird but based on my observations of the prior pool company and what I've done I would be shocked if there was anything about 1000ppm salt in this pool. I feel like something else has to be going on.
 
@Bperry can you explain what that means? I know next to nothing about pools. Are you indicating that the older a pool the less salt you have to add over time?
I’m evidently having a hard time communicating. Each time you add chlorine or acid those items add a little bit of salt to the water. And overtime that salt builds up. Here’s what a gallon of liquid chlorine adds to my pool water..
IMG_4769.jpeg
 
Understood. I know nothing about pools so I appreciate the detailed explanation.
If you use the Pool Math app, use the “effects of adding” tool to figure out how much salt each thing you add to the water contributes. Nearly everything you add also add a little bit of salt. And when water evaporates, it leaves the salt behind
 
That also applies to acid, pucks, basically every chemical you add to your pool adds salt to the pool.
Thanks @Katodude and @Bperry. I think I'm still at the same place unfortunately. My SWG (old and new) state the salt is too low which I'm guessing is preventing it from actually generating which is likely leading to my pool turning green and algae growth. If both SWGs are misreading the actual salt level I'm not sure how to fix that to get it working. If I dump a bunch of salt in to get the SWG to no longer read low salt then apparently i'll be WAY too high on salt generally speaking and not sure what ill effects that will cause with the chemistry balance. Honestly no clue where to go from here as I can't seem to figure out the root cause issue.
 
Thanks @Katodude and @Bperry. I think I'm still at the same place unfortunately. My SWG (old and new) state the salt is too low which I'm guessing is preventing it from actually generating which is likely leading to my pool turning green and algae growth. If both SWGs are misreading the actual salt level I'm not sure how to fix that to get it working. If I dump a bunch of salt in to get the SWG to no longer read low salt then apparently i'll be WAY too high on salt generally speaking and not sure what ill effects that will cause with the chemistry balance. Honestly no clue where to go from here as I can't seem to figure out the root cause issue.
I’m not much help for that problem. Sounds like the SWG Has a problem. Is it actually telling you the salt is low with a warning light? Or are you just using the reading of 2800 ppm to judge?
 

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I’m not much help for that problem. Sounds like the SWG Has a problem. Is it actually telling you the salt is low with a warning light? Or are you just using the reading of 2800 ppm to judge?
No worries, I appreciate any help. It's alarming that it's too low. It won't read instant salt and the average salt always says 2800ppm. This happens with the old T-15 and the new (Hayward branded). It also never produces a current, only ~31 volts and the timer on the SWG sits at 0:00 which seems to mean that it has never actually run even though I have it enabled at 100%.
 
No worries, I appreciate any help. It's alarming that it's too low. It won't read instant salt and the average salt always says 2800ppm. This happens with the old T-15 and the new (Hayward branded). It also never produces a current, only ~31 volts and the timer on the SWG sits at 0:00 which seems to mean that it has never actually run even though I have it enabled at 100%.
Some piol stores can test a salt cell. Might want to try that. If its good, then sounds like the controller is bad. Is the pump still only running 3 hours per day? The cell wont make chlorine if the pump isnt running. Maybe obvious but worth mentioning just in case.
 
Some piol stores can test a salt cell. Might want to try that. If its good, then sounds like the controller is bad. Is the pump still only running 3 hours per day? The cell wont make chlorine if the pump isnt running. Maybe obvious but worth mentioning just in case.
Good thought, I can bring both cells in for testing but if two are bad (one brand new out of the box) maybe it is the controller. Everything else about the controller works. I can turn the heater on, lights, etc. The pump is running while the chlorinator should be generating.
 
Get a bag of calcium hypochlorite, commonly in bags labeled shock. Sprinkle it above the "stuff." If it is organic and even black algae, it will get rid of it. May need more than one application. Do not worry about the small amount of calcium being added to the water.
This worked perfectly. I have to get a few more spots but the HTH Calcium Hypochlorite shock cleaned up almost all of the black algae so now I don't have to power wash the pool. Thanks very much for the tip.
 
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We had a new pool technician look at the pool and confirm the salt reading was in line with what I found with the Taylor kit...well over 5000ppm (around 5700ppm). Does anyone know if this would prevent the salt cell from activating? If it does, wouldn't it throw an error of salt being too high? The techs recommendation is to drain the pool halfway, refill and rebalance salat and check if the salt cell starts working. I'm fine doing this but my concern is that currently the salt cell is throwing a salt too low error, not a too high error so is balancing the salt level in the water (while probably a good thing to do) actually going to solve the underlying issue. @wireform @Bperry Any thoughts are appreciated.
 
We had a new pool technician look at the pool and confirm the salt reading was in line with what I found with the Taylor kit...well over 5000ppm (around 5700ppm). Does anyone know if this would prevent the salt cell from activating? If it does, wouldn't it throw an error of salt being too high? The techs recommendation is to drain the pool halfway, refill and rebalance salat and check if the salt cell starts working. I'm fine doing this but my concern is that currently the salt cell is throwing a salt too low error, not a too high error so is balancing the salt level in the water (while probably a good thing to do) actually going to solve the underlying issue. @wireform @Bperry Any thoughts are appreciated.
Don’t know for sure, but only one way to find out. Replacing the salt cell will require draining the same amount of water anyway.
 
Most SWG systems throw a HIGH SALT alarm above 4500ppm and they will stop generating to protect the electronics. High salinity means low resistance which will cause the electrical current to exceed safe levels. If you know you have a good cell and electronics are still functional, then you need to drain and replace water in the pool to get the salinity down. At 5700ppm, you’re probably looking at draining half the pool water.
 
I may not be following. Replacing the salt cell requires you to drain significant amounts of water?
See above reply. Cells don’t work with overly high salinity so you gotta drain anyway. Might as well drain and see if your existing cell starts working.
 

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