It appears I've joined the many others around here with problematic Intellichlor units. Looking for advice. IC60 purchased in 2019 but not finally installed until I finished my pool build last spring; in MN so only ~6 months of use at this point; no issues until recently. Self-installed so not currently under warranty.
For the past 3-4 days the red flow light has been on, almost always with the flashing "railroad crossing" lights which I've read just means it's trying to get a salt reading, which it should [edit - shouldn't] be able to do if it thinks the flow is bad. Other data points:
- This spring it was reporting salt levels only intermittently.
- Some of the time I do get a flashing green GOOD ("high salt") light *even though the flow light is still red*; and intermittently (twice that I've noticed over the last 4 days) I've even had it show the green flow light and CELL light showing that it's operating normally.
- Intellicenter was sometimes giving me alerts for lost communication with the Intellichlor. Removed, checked, blew out and reattached the comm cord at the Intellicenter; seemed a little looser than I might like but I think maybe it's always been like that; holding it in tighter doesn't change anything. It was also usually (not always) allowing me to adjust chlorination rate and accepting that--changing % lights on the unit and % in the app--even though the flow light was still red.
- Doing the checks for cell life and temperature gave me no lights for cell life (perhaps not surprising as it's probably well under 2k hours), and all 5 flashing lights for temp (suggesting bad temp sensor, I think?)
- I tried jumping the red and black wires from the cell to the flow switch and that didn't change the red "flow" state.
- Replaced the flow switch this afternoon and that changed nothing, including still doing the 5 flashing lights; except ever since I replaced the switch communication has been lost and stayed lost. (I know other indications above suggest flow switch was not the problem, but Pentair tech support seemed to really think it was even though I told them, e.g., that pig tailing red and black made no difference, and advised that I replace it anyway.)
- The water is abnormally warm (92 now as I type this) and has been for the last few days with the heat wave we've had in MN.
-Actual flow is fine. Filter pressure is low, returns flowing fine, slide GPM same as always.
-I've never cleaned or acid bathed the cell but removed it to check it out the other day and could not identify any scaling, deposits, etc. Seemed good-as-new internally so just sprayed it out with the hose and put it back on.
Is there any chance at all this could be something fixable (Intellicenter/communication issue maybe?) and not just a defective cell itself? Hate to have to replace a cell with less than 6 months of use on it. If it is the cell, are there better (non-Pentair) alternatives that can still play nice with my Intellicenter and app? (40k gallon pool...) I originally had all Pentair equipment when I built this pool but have been awfully unimpressed with their quality control and tech support (heat pump coolant level problems, the whole Intellicenter Alexa debacle, now this...). I'd rather not give them more of my money, and would just as soon switch to a different cell brand if reasonably feasible and advisable. Not that a person can realistically purchase a replacement IC60 cell at the moment anyway...
Any expert suggestions on things to try or good replacement options? I'm thinking everything here points to a bad cell but that just seems so crazy given how little use it's had. Thanks in advance.
For the past 3-4 days the red flow light has been on, almost always with the flashing "railroad crossing" lights which I've read just means it's trying to get a salt reading, which it should [edit - shouldn't] be able to do if it thinks the flow is bad. Other data points:
- This spring it was reporting salt levels only intermittently.
- Some of the time I do get a flashing green GOOD ("high salt") light *even though the flow light is still red*; and intermittently (twice that I've noticed over the last 4 days) I've even had it show the green flow light and CELL light showing that it's operating normally.
- Intellicenter was sometimes giving me alerts for lost communication with the Intellichlor. Removed, checked, blew out and reattached the comm cord at the Intellicenter; seemed a little looser than I might like but I think maybe it's always been like that; holding it in tighter doesn't change anything. It was also usually (not always) allowing me to adjust chlorination rate and accepting that--changing % lights on the unit and % in the app--even though the flow light was still red.
- Doing the checks for cell life and temperature gave me no lights for cell life (perhaps not surprising as it's probably well under 2k hours), and all 5 flashing lights for temp (suggesting bad temp sensor, I think?)
- I tried jumping the red and black wires from the cell to the flow switch and that didn't change the red "flow" state.
- Replaced the flow switch this afternoon and that changed nothing, including still doing the 5 flashing lights; except ever since I replaced the switch communication has been lost and stayed lost. (I know other indications above suggest flow switch was not the problem, but Pentair tech support seemed to really think it was even though I told them, e.g., that pig tailing red and black made no difference, and advised that I replace it anyway.)
- The water is abnormally warm (92 now as I type this) and has been for the last few days with the heat wave we've had in MN.
-Actual flow is fine. Filter pressure is low, returns flowing fine, slide GPM same as always.
-I've never cleaned or acid bathed the cell but removed it to check it out the other day and could not identify any scaling, deposits, etc. Seemed good-as-new internally so just sprayed it out with the hose and put it back on.
Is there any chance at all this could be something fixable (Intellicenter/communication issue maybe?) and not just a defective cell itself? Hate to have to replace a cell with less than 6 months of use on it. If it is the cell, are there better (non-Pentair) alternatives that can still play nice with my Intellicenter and app? (40k gallon pool...) I originally had all Pentair equipment when I built this pool but have been awfully unimpressed with their quality control and tech support (heat pump coolant level problems, the whole Intellicenter Alexa debacle, now this...). I'd rather not give them more of my money, and would just as soon switch to a different cell brand if reasonably feasible and advisable. Not that a person can realistically purchase a replacement IC60 cell at the moment anyway...
Any expert suggestions on things to try or good replacement options? I'm thinking everything here points to a bad cell but that just seems so crazy given how little use it's had. Thanks in advance.
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