Hi there. I have an M600. About 2 years old. Bough from Marina after learning about it from TFP.
The control panel doesn't work any longer, so I can't use bluetooth / wifi. Contacts Maytronics, they are sending a new one. It's been a month, and they said there would be a delay due to supply constraints. OK, I get it.
Yesterday, some how some way, the cord of the robot got tangled up in the tracks of the robot and cut itself. Maytronics says that I could take it to a local brick and mortar if I purchased there to be fixed. Or get it to their Downington, PA location. See pic attached. I contacted Marina, and no response yet.
Is this wire issue a big deal? I don't mess with electrical so I don't want it in the pool until fixed. We use our robot all the time, so we'd love to get it fixed quickly.
Is this typical warranty response? How do others that have purchased at Marina dealt with warranty claims?
The control panel doesn't work any longer, so I can't use bluetooth / wifi. Contacts Maytronics, they are sending a new one. It's been a month, and they said there would be a delay due to supply constraints. OK, I get it.
Yesterday, some how some way, the cord of the robot got tangled up in the tracks of the robot and cut itself. Maytronics says that I could take it to a local brick and mortar if I purchased there to be fixed. Or get it to their Downington, PA location. See pic attached. I contacted Marina, and no response yet.
Is this wire issue a big deal? I don't mess with electrical so I don't want it in the pool until fixed. We use our robot all the time, so we'd love to get it fixed quickly.
Is this typical warranty response? How do others that have purchased at Marina dealt with warranty claims?
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