I have had nothing but bad luck with pool guys. Before I found TFP, I went through 4 pool techs. They just throw pucks in there, scrub a little, and go onto the next house.
Anyway, now I only use techs to clean my DE filter, and it looks like maybe that was not a good idea. After my filter clean last week, there was a TON of DE in the spa and pool - probably two pounds. He says it is normal and came by to vacuum it up. Question: is this normal? How is it possible to get DE in the pool unless there's a tear in the grids?
Second, the guy set the return actuator valve to pool and the suction actuator valve to spa before he left. As a result, it drained my spa and the pump ran dry for a hour or two. Question: is my pump damaged? I don't see any leaks.
Anyway, now I only use techs to clean my DE filter, and it looks like maybe that was not a good idea. After my filter clean last week, there was a TON of DE in the spa and pool - probably two pounds. He says it is normal and came by to vacuum it up. Question: is this normal? How is it possible to get DE in the pool unless there's a tear in the grids?
Second, the guy set the return actuator valve to pool and the suction actuator valve to spa before he left. As a result, it drained my spa and the pump ran dry for a hour or two. Question: is my pump damaged? I don't see any leaks.