We just had a new in ground pool built, and it has had significant issues, the last of which is the waterline tiles (glass) are popping off. Last week, three in a row popped off and today three more on the other side. We have contacted the PB and he says he is ‘working on it’.
In the first set that fell off (picture 1) the substance under the tile has a crack running across all of them. The second set (picture 2) doesn’t have a crack. Both are the top line of the waterline. One of the popped off tiles from the first set has no thinset on the back of it; the others do. (Picture 3).
The pool had a huge leak the week after it was finished. They drained it, demo’d plaster, and re-plastered, while keeping the tile intact.
We are just sick at this situation.
2 Questions:
1.) What could be causing the tiles to pop off?
2.) Given these 2 huge issues, we have no confidence that this pool isn’t completely screwed in this way and, who knows, I’m ways we may not even know. What recourse do we have against the PB? The pool is warrantied for a year, but who knows what comes up when.
Thank you.
In the first set that fell off (picture 1) the substance under the tile has a crack running across all of them. The second set (picture 2) doesn’t have a crack. Both are the top line of the waterline. One of the popped off tiles from the first set has no thinset on the back of it; the others do. (Picture 3).
The pool had a huge leak the week after it was finished. They drained it, demo’d plaster, and re-plastered, while keeping the tile intact.
We are just sick at this situation.
2 Questions:
1.) What could be causing the tiles to pop off?
2.) Given these 2 huge issues, we have no confidence that this pool isn’t completely screwed in this way and, who knows, I’m ways we may not even know. What recourse do we have against the PB? The pool is warrantied for a year, but who knows what comes up when.
Thank you.