Hi! Sorry for the long post but so much has gone wrong in the last month and an half….
Our pool is almost 4 years old and we have suddenly had multiple problems. It all started when our Hayward gas heater started making a loud banging noise upon starting and then finally stopped working completely. Then we had very cold weather and we woke up to an empty spa. Checked the equipment and one of our GFI breakers in our OmniLogic panel tripped and had a light flashing on it. Called a pool repair company and they came out changed the actuator valve on the return side of filtration, diagnosed that the gas valve need replacing in the heater and changed the breaker. After they left, our spa emptied again and we realized they changed the wrong breaker so the original one that needed changing tripped again. They came back and changed out the correct circuit breaker.
About a week later we had freezing temps again and circuit breaker tripped and spa was empty. Repair company came back and found that water was inside of the suction side actuator and was probably working fine until the freezing temps hit and then would stick. Changed that actuator valve and fixed the heater gas valve on that trip. Both actuator valves were Super Pro Actuators that they changed to Hayward.
Another week goes by and freezing temps hit again and we noticed pool wasn’t running. Went out to find that the circuit breaker that they had incorrectly changed (hadn’t needed changing) had tripped and pipes had burst between pump and heater. We took off the cover to the OmniLogic and noticed that said circuit breaker that originally didn’t have a problem but that was now tripped was seated kind of crooked and you could see what I think is a grounding screw between it and the breaker below. It’s hard to explain but I attached a pic. In the pic it is the top left double breaker. They were unable to get to us for around 4 days (it was in the 20s most of that time) so we kept all of our equipment covered and tried to heat it as often as we could but we were afraid to leave the heaters running while sleeping. They came out and fixed the pipes and then found that the front casing to our booster pump was also leaking (probably also from the freeze and the pool unable to be in freeze protect).
Could that circuit breaker being put in straight and not all the way have caused it to not have good contact and then trip when running for long periods in freeze protect? They put it in correctly and it hasn’t tripped since. If that is the case I feel like we should not be on the hook for the burst pipes etc….. We have already paid $1500.
Also today, we noticed that the heater is now leaking in the area of the heat exchanger. Could that also have happened when the pipes burst? The PVC burst and had cracks all the way through the joint that attaches to the heater.
Feeling very frustrated with everything….
Our pool is almost 4 years old and we have suddenly had multiple problems. It all started when our Hayward gas heater started making a loud banging noise upon starting and then finally stopped working completely. Then we had very cold weather and we woke up to an empty spa. Checked the equipment and one of our GFI breakers in our OmniLogic panel tripped and had a light flashing on it. Called a pool repair company and they came out changed the actuator valve on the return side of filtration, diagnosed that the gas valve need replacing in the heater and changed the breaker. After they left, our spa emptied again and we realized they changed the wrong breaker so the original one that needed changing tripped again. They came back and changed out the correct circuit breaker.
About a week later we had freezing temps again and circuit breaker tripped and spa was empty. Repair company came back and found that water was inside of the suction side actuator and was probably working fine until the freezing temps hit and then would stick. Changed that actuator valve and fixed the heater gas valve on that trip. Both actuator valves were Super Pro Actuators that they changed to Hayward.
Another week goes by and freezing temps hit again and we noticed pool wasn’t running. Went out to find that the circuit breaker that they had incorrectly changed (hadn’t needed changing) had tripped and pipes had burst between pump and heater. We took off the cover to the OmniLogic and noticed that said circuit breaker that originally didn’t have a problem but that was now tripped was seated kind of crooked and you could see what I think is a grounding screw between it and the breaker below. It’s hard to explain but I attached a pic. In the pic it is the top left double breaker. They were unable to get to us for around 4 days (it was in the 20s most of that time) so we kept all of our equipment covered and tried to heat it as often as we could but we were afraid to leave the heaters running while sleeping. They came out and fixed the pipes and then found that the front casing to our booster pump was also leaking (probably also from the freeze and the pool unable to be in freeze protect).
Could that circuit breaker being put in straight and not all the way have caused it to not have good contact and then trip when running for long periods in freeze protect? They put it in correctly and it hasn’t tripped since. If that is the case I feel like we should not be on the hook for the burst pipes etc….. We have already paid $1500.
Also today, we noticed that the heater is now leaking in the area of the heat exchanger. Could that also have happened when the pipes burst? The PVC burst and had cracks all the way through the joint that attaches to the heater.
Feeling very frustrated with everything….
Sorry to hear about all your problems. I'll reply to get this thread started and I'm sure others will follows.