I have tried to get Pentair to give me backwash instruction and they just drop the ball. It's as if Pentair doesn't want to share this information. So I'm here. I have watched a room full of Youtube videos showing backwash and in only one did they remove the drain plug and that was in the last backwash at the end of the procedure. Since then I cannot find that video again. But when I disassembled and cleaned my filter, I was aghast at all the DE in there, especially on the bottom. So I wondering if I've been backwashing wrong when I do not remove the drain plug?