The guys who installed the thing said all of the parts had only a one-year warranty. And I don’t think I ever got any paperwork. What you get from dealing with guys who operate out of a storage trailer and van, I guess. After they gouged me last year for a new pump and an amateur hour plumbing job, I’m not gonna deal with them again. When they put the new pump in, the hose connecting it to the filter was slightly too short, but they clamped it on there and made it look good. I paid them, and the next day the hose came loose and I lost at least 200 gallons of water in the yard. They didn’t return calls or show up for days. I replaced the hose myself with PVC pipe.
Seamless sand filter tank
- Thread starter GrayCatbird
- Start date
File a claim directly with Hayward and ask them to send you a new tank.
borjis
LifeTime Supporter
Hayward will replace it out of warranty..directly...no need to talk with installers. They made a batch of bad vessels.
Thanks for the tip. Not having to buy a new filter sounds great to me! I’ll call them.
What is the typical pressure?
These filters don't do too well with higher pressures regardless of the "Maximum" pressure rating.
These filters don't do too well with higher pressures regardless of the "Maximum" pressure rating.
Took a long time fo get through to Hayward. They gave me a really hard time, said they won’t be able to replace the filter outright, that I got bad information about that.
They spent most of the call trying to get rid of me. The attitude was clear, that the defective filter was my problem, not theirs. The agent initially refused to take my model number and serial number, then eventually wrote it down, claimed someone would contact me in 24-48 hours. I’ll be shocked if they contact me.
They spent most of the call trying to get rid of me. The attitude was clear, that the defective filter was my problem, not theirs. The agent initially refused to take my model number and serial number, then eventually wrote it down, claimed someone would contact me in 24-48 hours. I’ll be shocked if they contact me.
If you had better luck with Hayward, maybe there’s a specific agent you know there, or better number to call? Maybe they just aren’t used to dealing directly with consumers.
Hayward is a good company.
They usually do the right thing.
Keep checking in with them.
They usually do the right thing.
Keep checking in with them.
Hey, folks. Just following up on this. Thanks for the great advice on contacting Hayward. While the rep I spoke with on the phone was not very nice, she did create a support ticket, which I completed and sent back. The next day, they shipped me a replacement tank at no cost to me. It arrived two days later. It finally stopped raining here, so I was able to install it today. Works great. No leaks!
Glad we could help.
Wonder what you could do with all that money you saved
www.troublefreepool.com
Wonder what you could do with all that money you saved
Become a TFP Supporter
Help Support TFP Trouble Free Pool is run by a dedicated group of volunteers that … Read more…
www.troublefreepool.com
Now that I have taken the old filter out, I am wondering what to do with it. Any ideas? I thought about cutting the top off and turning into a planter. My wife observed that it would be a big, ugly planter.Glad we could help.
Wonder what you could do with all that money you saved
Become a TFP Supporter
Help Support TFP Trouble Free Pool is run by a dedicated group of volunteers that … Read more…
But if I cut it down to be a planter, we could plant something that likes sandy soil, using the sand I hauled out of the old filter! I was not patient enough to wait for the old sand to dry, and put fresh sand in the new filter.We made a strawberry planter out of our old one. Though I didn’t use the old sand in it. Wasn’t sure what was in that stuff. I just used it to level some uneven areas in the lawn.Now that I have taken the old filter out, I am wondering what to do with it. Any ideas? I thought about cutting the top off and turning into a planter. My wife observed that it would be a big, ugly planter.