Problem with PoolMath App Renewal

[JeanZ1]

Hi There,
My PoolMath app renewed automatically on May 1st, but when I go to use it on my phone, it tells me a subscription is required. I've logged out and back in, deleted and re-added the app, and confirmed payment on my credit card.

Any ideas?

 

[Texas Splash]

Stand by please .... @Leebo?

 

[Leebo]

I’m greatly sorry for this headache. It’s an issue we’re working to fix on the next update. If you can, will you please log-out of the App and log back in? Let me know if that works.

Again, we’re greatly sorry.
Lee

 

[JeanZ1]

Yes, that did it this time, Thanks!

 

[Rq120]

@Leebo I'm having this issue today. I did log out/log in and didn't work. Thank you

 

[redth]

Go to the subscribe page as if you were purchasing it and hit the restore subscription button which should get you all fixed up

 

[laprjns]

I believe that my subscription was suppose to be renewed on May 7th. I'm pretty sure that I saw a charge to one of my credit cards. Anyway log in / log out and restore subscription does not work here, both on my Apple and Amazon devices.

 

[Leebo]

I believe that my subscription was suppose to be renewed on May 7th. I'm pretty sure that I saw a charge to one of my credit cards. Anyway log in / log out and restore subscription does not work here, both on my Apple and Amazon devices.

Can you drop us an email at [email protected]? It’s a snap to address once I get get a few items of info.

 

[laprjns]

Email sent.

 

[redth]

For those seeing renewal issues I’m curious what happens if you go into the subscribe part of the app and press the restore button?

 

[laprjns]

For me, on my Amazon Fire tablet and iPhone, once I press the restore button it would just go to the home screen.

 

[acpie360]

I got this email yesterday. Am I correct that if I do nothing, the renewal will be automatically charged to my Apple account?

 

[mknauss]

I believe so -- but let's ask @Leebo

 

[Leebo]

Yep, all should renew without an issue. That said, from time to time the monkeys at Apple who should tell us at TFP that you renewed tend to take a nap. If this happens and you get a message you should renew the “Renew Subscription” should fix the issue.

If it doesn’t email me and we’ll take care of you.