Problem with PoolMath App Renewal

JeanZ1

Bronze Supporter
Aug 15, 2017
96
Newark/DE
Hi There,
My PoolMath app renewed automatically on May 1st, but when I go to use it on my phone, it tells me a subscription is required. I've logged out and back in, deleted and re-added the app, and confirmed payment on my credit card.

Any ideas?
 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
9,950
Eastern Ohio
I’m greatly sorry for this headache. It’s an issue we’re working to fix on the next update. If you can, will you please log-out of the App and log back in? Let me know if that works.

Again, we’re greatly sorry.
Lee
 

laprjns

LifeTime Supporter
Aug 14, 2012
448
Ellington, CT
I believe that my subscription was suppose to be renewed on May 7th. I'm pretty sure that I saw a charge to one of my credit cards. Anyway log in / log out and restore subscription does not work here, both on my Apple and Amazon devices.
 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
9,950
Eastern Ohio
I believe that my subscription was suppose to be renewed on May 7th. I'm pretty sure that I saw a charge to one of my credit cards. Anyway log in / log out and restore subscription does not work here, both on my Apple and Amazon devices.
Can you drop us an email at [email protected]? It’s a snap to address once I get get a few items of info.
 

acpie360

Gold Supporter
Jun 18, 2017
92
CA
I got this email yesterday. Am I correct that if I do nothing, the renewal will be automatically charged to my Apple account?
 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
9,950
Eastern Ohio
Yep, all should renew without an issue. That said, from time to time the monkeys at Apple who should tell us at TFP that you renewed tend to take a nap. If this happens and you get a message you should renew the “Renew Subscription” should fix the issue.

If it doesn’t email me and we’ll take care of you.