Greetings all - it's been a while since I last posted. In the spring, I jumped onto the robot cleaner bandwagon. Through all of my research, I ended up buying a refurbed unit from poolpartz.com (Dolphin pool cleaners)
During the overly thorough research phase, I naturally asked for feedback from here. JoyfulNoise suggested that I should buy from a brick and mortar to avoid any warranty hassles later on... but I ignored his advice.
So - a few days back, I hit the power button... and nothing happened. JoyfulNoise's advice comes flooding back into my mind... dang it!
I found the original email from my order and replied to it explaining the situation at around 8:00 PM. I was quite surprised when I checked my email at 9:00 and saw a response from Joe - owner of poolpartz. His response... "send me the serial number from your unit and we'll get one in the mail to you".
Great customer service! So, I thought I'd share the experience with the rest of you. I was a bit worried about ordering online - but in hindsight - I'd say that it was a great decision.
During the overly thorough research phase, I naturally asked for feedback from here. JoyfulNoise suggested that I should buy from a brick and mortar to avoid any warranty hassles later on... but I ignored his advice.
So - a few days back, I hit the power button... and nothing happened. JoyfulNoise's advice comes flooding back into my mind... dang it!
I found the original email from my order and replied to it explaining the situation at around 8:00 PM. I was quite surprised when I checked my email at 9:00 and saw a response from Joe - owner of poolpartz. His response... "send me the serial number from your unit and we'll get one in the mail to you".
Great customer service! So, I thought I'd share the experience with the rest of you. I was a bit worried about ordering online - but in hindsight - I'd say that it was a great decision.