I'm not sure who to contact but my IOS Pool Math App just renewed on 10-1-2022 but today (10-3-2022) when I try to log a test result the app thinks I am no longer a premium subscriber. How can I get this resolved?
Pool Math IOS App - Lost Premium Status
- Thread starter azpool1
- Start date
- May 3, 2014
- 62,708
- Pool Size
- 6000
- Surface
- Fiberglass
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-40
Thank you mknauss. The response I got was the following:
"Sometimes the app isn't properly informed when your subscription renews.
If this happens, please try going into the Upgrade to Premium section of the slide out menu in the app.
Next, tap the Restore Subscription button.
This should recover your subscription and allow you to keep on swimming!"
I was about to do these steps but then of course the app magically resolved the issue and started working again. I posted the steps just in case anyone has this issue and is looking for guidance.
"Sometimes the app isn't properly informed when your subscription renews.
If this happens, please try going into the Upgrade to Premium section of the slide out menu in the app.
Next, tap the Restore Subscription button.
This should recover your subscription and allow you to keep on swimming!"
I was about to do these steps but then of course the app magically resolved the issue and started working again. I posted the steps just in case anyone has this issue and is looking for guidance.
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