Pool math app problems?

kikipunx

Member
May 9, 2020
14
Lake Mary, FL
I'm having trouble signing in to the pool math app. At first, I got into the app and it said that I have no logs recorded. When, in fact, I've actually been logging results every day for almost a year now. So I decided to sign out of the app & sign back in to see if that fixed the log problem. Now I can't sign back in! I even went through and changed my password. I can sign in to TFP online, but with the app it keeps saying something went wrong with signing in & to try again. Anyone else having these problems?
 

rcerf

Gold Supporter
Aug 22, 2019
68
Bastrop , Tx
Pool Size
5300
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Salt Water Generator
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Hayward Aqua Rite (T-9)
I’m having the same issue. All of my past logs are gone. I logged out and had trouble logging back in , but was finally able to. All previous logs are still gone.
 

Leebo

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TFP Expert
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Jul 21, 2011
10,464
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935DB29F-72C1-4DE0-ADA6-E3988172A67C.png

We’re looking into an issue now. We suspect the data enter that hosts the App is having an issue, but don’t know what’s up for sure just yet. There’s hit and miss data coming into the servers but something odd is occurring.

Let’s call it TFP’s April Fools Joke 😂
 
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Leebo

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DNS issue impacting multiple Microsoft services - Recovery in progress



SUMMARY OF IMPACT: Starting at approximately 21:30 UTC on 01 Apr 2021, customers may experience intermittent issues accessing Microsoft services, including Azure, Dynamics, and Xbox Live.



CURRENT STATUS: Microsoft rerouted traffic to our resilient DNS capabilities and are seeing improvement in service availability. We are continuing to investigate the cause of the DNS issue. The next update will be provided in 30 minutes or as events warrant.



This message was last updated at 22:36 UTC on 01 April 2021
 

Leebo

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TFP Expert
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Jul 21, 2011
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Whoops!!

 

rcerf

Gold Supporter
Aug 22, 2019
68
Bastrop , Tx
Pool Size
5300
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Hayward Aqua Rite (T-9)
My pool math app is back working, but all of my previous logs are still gone except the last one I entered a couple days ago. If I go to my pool math logs in my profile on the web site all my past logs show up. My question is is there a way to transfer those back to the app on my iPhone. Thanks , Ron.
 

Leebo

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Can you try to pull down to refresh your page? I’ve shadowed your account on my end and see data going back some time.
 

rcerf

Gold Supporter
Aug 22, 2019
68
Bastrop , Tx
Pool Size
5300
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Hayward Aqua Rite (T-9)
I’ve tried to pull down to refresh and get the spinning wheel but it still only shows the one log from 3/30. Wait a minute , all good now😁. I logged out and logged back in and everything is back. Thanks for your help, Ron.
 
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Leebo

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Great, we’ve never had a large Azure/Microsoft outage so I wasn’t 100% sure the best route 😂