Colossal waste of time and a daily frustration. Let me preface this with my husband is a process engineer and I am a nurse so we have decades of experience trying to figure complicated poorly arranged instructions. We got the 15’ round salt pool.
Instructions/videos: Manufacturer directions that come with some of the parts do not line up with pool factory directions. It does not help that you get only general directions, rather than directions specific to the pool you purchased. There’s very few pictures, meaning you have to figure out what part they are referring to. There are videos but you have to watch continually until it comes to the part you are addressing and searching these videos out takes a while.
Packaging: You get a huge amount of boxes you have to continually go through to locate parts. At one point we didn’t have enough screws so we checked the inventory. It said “one bag of screws” so that releases them from any responsibility if you don’t have enough screws.
Singling out some issues: the service panel, which is part of the pool wall. We installed this and the next day my husband realized the PF had packed it BACKWARDS with the pool wall. This meant the curvature was completely opposite the curvature of the pool wall so the panel had to be removed. Then we had to get it to the proper curvature before reinstalling.
Pool foam - One set of directions said put it under the pool cove. A different set of directions said above the pool cove. Service guy said to do both!!
The staff answering your call is always friendly and helpful but not 24/7 and it’s a pain knowing with every step you’re going to have to make a call. We work on it at night and have to stop when we get to the part where we look at each other to say “well we’ll have to wait till the service line is open before we can go any further. Again.“
I was shopping at Walmart yesterday and saw a Coleman 22’52” depth above ground pool complete with filter, pump, cover etc. Clearance for $600. Some lucky family will get THAT pool.