How are you chlorinating your pool? If you're using pucks, ~125 8oz. Trichlor pucks will add over 300 CYA. It builds up and accumulates.
CYA should only end up in the water if you add it - either as stabilizer, trichlor pucks, or dichlor "shock".
Once you get your CYA level in check, stick with liquid chlorine (or a Salt-water Chlorine Generator) and you can prevent it from rising back up.
The pool service has a floating dispenser with the 3-inch tablets/pucks in them. I really don't know how the service is doing chlorinating. I can see why the pool guy wants the drain and refill because he can't get the chlorine level up (chlorine lock?). I will look into SWG.
The only way CYA gets in the pool is if you have added it. No natural sources. As it sounds like you have a pool service, they use trichlor (tablets/pucks) and most like dichlor (granulated shock). Those are 1/3 to 1/2 CYA.
You can easily drain the water from your pool. In your area, it may not be advisable to drain as you may have a shallow water table. Check on that as it is easier to drain, but there are methods to do an exchange. Either method will cost less than $100 (for a pump) plus water cost.
Once you get new water, you will need to decide if you take charge of your own water chemistry or stay with the pool service and drain the pool each year or so. If you manage it, in your area, you should never have to drain.
I will attempt the drain and refill myself. Is there an effective small (non-submersible?) pump I can buy (on Amazon) with enough power and flow that you can recommend?
I take it you are not thrilled with "professionals" managing pool chemistry. I was going to do it myself, but before we moved into this house with inground pool, I had set up the Intex vinyl 12' x 2' above ground 2000 gal pool and from the start of summer to about mid or end of summer, it ended up being fluorescent green (probably the algaecide used, and pouring in bleach did not de-colorize it. So she insisted on the service.
How was your water tested? You should consider getting your own test kit and testing yourself. Testing CYA levels above 100 requires a special technique that i doubt a service would do.
When we got the house/pool 2 years ago, my wife insisted on hiring a service to check & control the chemistry, even though I ran a laboratory that used well-calibrated ion-specific electrodes (including the H+ ion, or pH meter). She figured I would be too busy to strictly control matters so wanted a "professional" to maintain. I don't look over his shoulder when he comes once a week, sometimes once every two weeks (his "holiday" schedule).
Yes, we have chlorinating tables/pucks floating in the pool, which is mostly like the source of the CYA.
There is no question I have to do the drain and refill, and I am wondering if I can do it myself rather than hiring another service at $275 (I am not sure how they handle it)
I am thinking about the following:
- buy a cheap pump (no-submersible) on Amazon to take out the pool water
- without doing an immediate refill, the plaster surface has some dark staining (what? black algae? precipitated metals?) and what appears to be some cracking in the plaster: I want to obviously take advantage of the draining to eliminate the staining and paste (?) up any cracking, but I have no information about how to go about that. Suggestions, please