Polaris VRX iQ+

Fishy1234

Bronze Supporter
Jul 6, 2018
204
Apple Valley, CA
So about a week now since my purchase and I decided to sweep the pool bottom, just to see how good of a job the Polaris VRX-IQ+ has been doing. The pool looks clear however the bottom and steps had clouds of fine dirt forming everywhere I sweep. So I am not happy with the standard filter.
When I called Leslie's pool store to complain, they told me I needed to add Clear Aid to the water to make the particles of dirt stick together so that the robot can filter it.
 

malba2366

Well-known member
Jul 27, 2016
154
Middletown, NY
You need the ultra fine filter. Thats all I use now that the leaves are all of out the pool. It works really well. I wouldn't waste time with clear aid or whatever they are trying to sell you.
 
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Fishy1234

Bronze Supporter
Jul 6, 2018
204
Apple Valley, CA
You need the ultra fine filter. Thats all I use now that the leaves are all of out the pool. It works really well. I wouldn't waste time with clear aid or whatever they are trying to sell you.
You need the ultra fine filter. Thats all I use now that the leaves are all of out the pool. It works really well. I wouldn't waste time with clear aid or whatever they are trying to sell you.
Looks like they have different kinds of filters, General Purpose. Fine, and Ultra fine. Do you know what is installed?
 

Lubes

New member
May 1, 2020
3
Cincinnati Ohio
Check the swivel thing and make sure it turns freely. Mine had a tight spot that I managed to get loose. Now she spins freely.
The swiveler now seems to be working perfectly. When we first opened the pool it was pretty cold, like in the upper 30s and 40s and the water was a similar temp. I wonder if that caused a problem with the swivel. I also turned the swivel myself a few times to work out any sticky spots. The cord has not tangled in a few weeks. Makes a huge difference.
 
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Fishy1234

Bronze Supporter
Jul 6, 2018
204
Apple Valley, CA
The swiveler now seems to be working perfectly. When we first opened the pool it was pretty cold, like in the upper 30s and 40s and the water was a similar temp. I wonder if that caused a problem with the swivel. I also turned the swivel myself a few times to work out any sticky spots. The cord has not tangled in a few weeks. Makes a huge difference.
The anti tangle device does seem to stick occasionally but not too bad. Today I see it running a straight line after running 3 cleaning modes.
 

justdahl81

Member
May 15, 2020
21
Chesapeake, VA
For those who purchased recently, I just got off the phone with Polaris working out my rebate. Apparently there were a few days where if you bought the VRX, you get the water tester, the cover, AND the rebate. I happened to hit those days so I am getting all 3. May be worth looking into. I purchased mine on the 25th of May. I think the lady said that it was from 23-25 May. Just figured I would pass that along since I, like a few others, thought you had to choose between the cover OR the water tester
 
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Fishy1234

Bronze Supporter
Jul 6, 2018
204
Apple Valley, CA
Same here, purchased during Polaris days. At Leslie's. 125 Visa gift card in the mail, cover for cleaner, and some remote water measurement device. I also am getting a fine filter. The one installed is the General purpose filter. They a ultra fine filter as well.
 

miles267

Bronze Supporter
Sep 5, 2016
483
Arkansas
So I’ve come from a Dolphin Oasis Z5 with treads that constantly perched itself on top of my drains to a Polaris P965iQ (Leslie’s white version) with 3 year warranty, rebate, etc. same as the new VRX-iQ+ without the extra gimmicks to break (blue light, etc.).

Anyway, the 4WD Polaris is undoubtedly a “better” cleaner. Never gets stuck. However the quality of Polaris to Dolphin is inferior. Polaris cord tangles more than Dolphin and is more rigid, regardless of the Polaris swivel mechanism. It’s not as good.

2 years into my Polaris, it’s already going back to Leslie’s for service. It has stopped working with Error 10 code. Motors seems to have died. My Dolphin Z5 I’ve fortunately kept as a backup, purchased in 2016, still running fine. Yes, it still constantly gets stuck on main drains, but always has. Mechanically the electronics and build quality are better.

Have been on phone with both Polaris and Leslie’s. Polaris provides parts to Leslie’s but your warranty lies with Leslie’s. In my case, Leslie’s isn’t local. Now I have 2 lengthy trips back and forth for warranty service. Yet Dolphin has filled the gap.

Will certainly follow through on warranty service based on my investment, but a both a Dolphin and Polaris customer, I’d not purchase a Polaris cleaner again. Instead I’d get the 4WD Dolphin equivalent.
 
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Matthew Wallen

Bronze Supporter
May 22, 2020
6
93309
Looks like this doesn't have a combination basket like the dolphin. So you will have to switch to a fine silt basket or a regular basket depending on conditions.

The big benefit looks to be the navigation like the Dolphin iO is supposed to have.

I am kind of torn between this model ant the Dolphin M600. This unit is on sale this weekend and next weekend (allowed to be sold below the MSRP). I may just buy one next weekend and then wait to see what rebates Dolphin has in May...would still be in the 14 day return period.
Per the Polaris tech department the VRX IQ+ supposedly cleans Baja / Sun Shelfs. Per Maytronic / Dolphins do not clean the Baja / Sun shelfs of pools.

Based on this. I'm getting the VRX IQ Plus today.
 

Treypm3

New member
Jun 17, 2020
2
Edmond
I called the company and complained about the Polaris VRX-IQ not picking up the fine dirt, and they are sending me a Fine filter basket. So it's free, and FedEx, hopefully this will work.
What number did you call? When I called they told me I would have to take up the issue with Leslie’s directly and would need to purchase it from Leslie’s.
 
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beegee226

Well-known member
Apr 2, 2018
50
Anaheim/CA
I just picked up the VRX IQ+ today on Polaris Days. I got a 10% discount at the store and already submitted the online rebate for $125 gift card and free cover. Polaris Days is from June 17th-20th. I ran it in my pool for 2 full cleaning cycles. So far so good!
 
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Matthew Wallen

Bronze Supporter
May 22, 2020
6
93309
I was in the store whos name shall not be named (only getting reagent refills) and they had the new Polaris VRX iQ+ on display. The lady handed me a brochure and said, "look it even has lights!" lol

Well see how it is after some reviews come out. Looks like it has a pretty decent debris basket.

I was misled by Polaris people about it getting onto Baja / Sun shelf.

I sent them several emails prior to purchase asking if the Polaris VRX IQ+ would have any trouble doing my pool shelf. 3 different Polaris tech support people responded. I have all the emails saved. They said so long as my umbrella is removed from the pool shelf there would be no issues with it automatically cleaning my shelf without manual control.
I've ran it for 10 hours now. I've ran smart cycle twice. It doesn't clean my pool shelf period.

They've ignored my emails since I've asked them about it.


On a side note. Leslie couldn't even tell me if it has a 3 year warranty or 2 year warranty.
 
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Fishy1234

Bronze Supporter
Jul 6, 2018
204
Apple Valley, CA
I was misled by Polaris people about it getting onto Baja / Sun shelf.

I sent them several emails prior to purchase asking if the Polaris VRX IQ+ would have any trouble doing my pool shelf. 3 different Polaris tech support people responded. I have all the emails saved. They said so long as my umbrella is removed from the pool shelf there would be no issues with it automatically cleaning my shelf without manual control.
I've ran it for 10 hours now. I've ran smart cycle twice. It doesn't clean my pool shelf period.

They've ignored my emails since I've asked them about it.


On a side note. Leslie couldn't even tell me if it has a 3 year warranty or 2 year warranty.
I was misled by Polaris people about it getting onto Baja / Sun shelf.

I sent them several emails prior to purchase asking if the Polaris VRX IQ+ would have any trouble doing my pool shelf. 3 different Polaris tech support people responded. I have all the emails saved. They said so long as my umbrella is removed from the pool shelf there would be no issues with it automatically cleaning my shelf without manual control.
I've ran it for 10 hours now. I've ran smart cycle twice. It doesn't clean my pool shelf period.

They've ignored my emails since I've asked them about it.


On a side note. Leslie couldn't even tell me if it has a 3 year warranty or 2 year warranty.
So mine will not do the shelf either, and I am positive that it is due to shallow water level at the shelf. I even placed it on the shelf however the unit turned off soon as it was placed there. Upon investigation I see the water does not cover the rear jet because it is too shallow. I have swimouts that are 18inches deep and the unit climbs up there no problem. This is my first robot ever so perhaps another brand can do that for you?
I brush that area into the deep end and let it settle to bottom for the next day. Fortunately for me nobody uses the pool.