M,
Filing a claim makes sense to me...
But if for some reason you do not want to file a warranty claim, you could always use the standard two wire control system used by most pool heaters... It would still do everything you need to do. I am not sure what advantage you get with having your heater under RS-485 control. 95% of all pool heaters are controlled without an RS-485 link.
Thanks,
Jim R.
Check the alarm status in Heat Pump control panel to see if there are any alarms logged.