Pentair IntelliFlo/Pro3 Alert. History question

[redhead33]

Hello everybody, haven’t been here for a while because the pool was finished and nothing weird was happening. But now that it’s chilly even here in Florida hitting as low as 30°. I was concerned about making sure the pool was running when it got that cold. So I’ve gotten pretty familiar with the app controlling the pool. So there’s a thermal setting where you could set the temperature for it to go off when it falls below that. So I was digging around the app advanced settings, and I came across alert history. Which is actually different from accessing the alert history through notifications. So I was happy to see in the alerts that it had turned itself on a couple of times in the past week because it had gotten so cold so that’s all good but what was pretty bizarre is I just got the pump when the pool was finished and all set up on August 29 this year. So I scrolled through the alerts and there were a bunch of alerts for January 2021!!!! 3 1/2 years years before I had the pool at all. Anybody have any idea why that would be? TIA

 

[ajw22]

There should be a manufacturing date on a label on the front of the pump under the suction pipe or on the side.

My guess is the alerts came from the manufacturer testing the pump when it was assembled. They are all over a two-day period, and that was the default date.

 

[redhead33]

Thank you I’ll go and look. I was thinking something similar about it being tested but when you buy a new pool, you don’t expect to get a pump that’s three and a half years old laying around somewhere. Is that typical? The test was January 21 if that’s what it was and my installation of this equipment was basically September 2024. That bothers me if that’s what happened.

 

[ajw22]

Thank you I’ll go and look. I was thinking something similar about it being tested but when you buy a new pool, you don’t expect to get a pump that’s three and a half years old laying around somewhere. Is that typical? The test was January 21 if that’s what it was and my installation of this equipment was basically September 2024. That bothers me if that’s what happened.

I doubt your new pump is three and a half years old.

You see the default date when the control unit is powered up for the first time. The factory does not bother setting the actual date and time.

All electronics with clocks have a default power-up setting that they start with, and then the customer is expected to set it.

 

[redhead33]

There should be a manufacturing date on a label on the front of the pump under the suction pipe or on the side.

My guess is the alerts came from the manufacturer testing the pump when it was assembled. They are all over a two-day period, and that was the default date.

 

[ajw22]

Pentair used to put the label with the manufacturing date under the suction intake.

 

[redhead33]

I doubt your new pump is three and a half years old.

You see the default date when the control unit is powered up for the first time. The factory does not bother setting the actual date and time.

All electronics with clocks have a default power-up setting that they start with, and then the customer is expected to set it.

So if they have default power up settings, they just leave the year the same forever? A power up setting that’s three years old is weird and also it spans two days January 1 and 2nd and then if you click the drop-down arrow, it shows what the alert was about issues that need to be addressed so maybe that’s a test but I wonder why it’s spanned two days. This is with a brand newly constructed pool so the customer was not me in terms of installing and setting up the app. It was the pool contractor. And when I scanned the one long number, which in the app is called device ID, which the QR code should bring you somewhere on the Internet it said we cannot find anything so that was weird I think. I do want to get to the bottom of the manufactured date and I have a call into the pool contractor but it’s Friday. Thanks for your input.

 

[redhead33]

Pentair used to put the label with the manufacturing date under the suction intake.

View attachment 621246

What a convenient location, lol you have to lay on the ground to see it. In my case where I just broke my knee that’s not gonna happen anytime soon. They stick about 20 stickers everywhere else, but they don’t put. An important label where it’s visible. The zero reason for doing that other than maybe protecting it from rain. Is that why they put it there?Lol. Thanks for your reply.

 

[ajw22]

So if they have default power up settings, they just leave the year the same forever?

The electronics contain a clock chip. The clock chip can be used for many years in many devices. The manufacturer of the clock chip sets the default power-on date when the chip is designed. Everyone who uses that chip gets that date for as long as the chip is used in products.

 

[ajw22]

They stick about 20 stickers everywhere else, but they don’t put.

That is modern manufacturing for you.

Components come from various sources, and each puts a label on them. More labels are added as things are assembled. They all need to find a place for their label. And then the customer gets a label collage.