- May 7, 2014
- 429
- Pool Size
- 29980
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite (T-15)
Got this email from Hayward today...might explain some of the issues people have been experiencing lately. Thought I would pass it on.
Dear Valued OmniLogic Customer,
Recently you may have noticed a delay when logging into the OmniLogic App. In some instances, the app was showing an “Unable to Connect to the Server” red banner error at the top of the page which also may have delayed opening the app and the ability to control your pool.
We are sorry for any frustrations that this may have caused. Our engineering team has identified the root cause of sporadic issues with our servers and implemented changes to both the architecture and our monitoring services that give us early detection of issues.
As many are opening their pools, we recommend upgrading to the newest version R4.4 or higher of the firmware for more reliable connection and usability. In the future, all other firmware updates will be able to be done remotely over the internet and should not require a pool professional.
If you still experience a slow login or a red banner stating, “Unable to Connect to Server” - please reach out to us at [email protected] or through the help button on the app.
Sincerely,
Hayward Product Management and Support
Dear Valued OmniLogic Customer,
Recently you may have noticed a delay when logging into the OmniLogic App. In some instances, the app was showing an “Unable to Connect to the Server” red banner error at the top of the page which also may have delayed opening the app and the ability to control your pool.
We are sorry for any frustrations that this may have caused. Our engineering team has identified the root cause of sporadic issues with our servers and implemented changes to both the architecture and our monitoring services that give us early detection of issues.
As many are opening their pools, we recommend upgrading to the newest version R4.4 or higher of the firmware for more reliable connection and usability. In the future, all other firmware updates will be able to be done remotely over the internet and should not require a pool professional.
If you still experience a slow login or a red banner stating, “Unable to Connect to Server” - please reach out to us at [email protected] or through the help button on the app.
Sincerely,
Hayward Product Management and Support