There is always a rush to judgment to blame chlorine for any problems seen when someone swims in a pool. Chlorine has wrongly been the villain for a long time. I won't say that it is impossible but it is incredibly unlikely that elevated chlorine is the problem. The problem may not be the pool at all for that matter, the pool is only one input. Two years ago we had some algae growing in the waterfall at the tile line so I SLAMed the pool for a week or so. We swam every day with FC at 25-28 with CYA at 70 and nobody even noticed the elevated chlorine level. We routinely spend all weekend, 6-8 hours per day, in the pool with FC between 10 and 12 if people are coming over and also no issue. We've been doing this for years.
This chart,
Pool Water Chemistry, by Chemgeek shows that FC at shock level for your CYA is less harsh than a pool with 1 ppm FC and no CYA. This due to the buffering properties of CYA.
High or low PH is far more likely to irritate eyes and skin than FC.