Liner failure at 2.5 years -- GLI warranty?

[thisisjason]

I submitted photos and serial number to GLI. 2 out of 4 corners have almost 100% fading above the water line. These two opposing corners receive the most sun (sun set and sunrise) so my PB believes the liner is failing prematurely due to UV exposure with it being a dark liner getting full sunlight spring to fall.

When I called GLI, they said it was under review but that fading is usually considered "chemical" damage that is not warrantable. The final determination has not been made, but she was just saying most fading falls under chemical damage. How could damage ABOVE the water have anything to do with chemicals? There is no damage to the liner where at or below the water line.

SWG pool, balanced water usually around 2ppm chlorine in the midwest.

 

[JamesW]

If it was a defective liner, why wouldn't the fading go all the way up.

My guess is that the cleaner grinds away at the area and rubbed the pattern off.

 

[thisisjason]

If it was a defective liner, why wouldn't the fading go all the way up.

My guess is that the cleaner grinds away at the area and rubbed the pattern off.

My guess would be the coping provides some shade / relief just as the water helps keep the liner cooler. If my dolphin cleaner was affecting the liner above the water line, why wouldn’t it have rubbed the pattern off all the way around the edge instead of the two corners that get the most sun? Also, why wouldn’t the dolphin have rubbed away any pattern in the water where it spends 99% of its cleaning time?

 

[JamesW]

Sometimes cleaners get stuck at the waterline.

Below water, the treads or wheels don't spin and grind because the cleaner is moving forward.

At the waterline, their weight keeps them from moving up.