I was wondering if anyone had experience or filed a liner warranty claim. I have a Latham liner in my pool. I am getting some separation along the bead. I am on year three of my warranty so I emailed them and sent them pictures. They approved the warranty claim and said I would be responsible for 1/3 of the cost of a replacement. I thought great, I can get a new liner fairly cheap. So they replied back saying my portion of the 1/3 is.... wait for it... $590.. I emailed them back to confirm the price and they said that was the cost.
So with 590 being the 1/3 cost, that would mean they sell a 24'x52" liners in the neighborhood of $1700. Considering I can get them on popular websites for under 400, and sometimes under 300, that seems outrageous. Has anyone filed a claim and had any luck.. or is this kind of garbage standard operating procedure for these crooks. I am tempted to use another email address and try to get a price quote from them, to see if the numbers line up. They do have a lot of nice designs, but not at the cost they are asking.
Thanks!
So with 590 being the 1/3 cost, that would mean they sell a 24'x52" liners in the neighborhood of $1700. Considering I can get them on popular websites for under 400, and sometimes under 300, that seems outrageous. Has anyone filed a claim and had any luck.. or is this kind of garbage standard operating procedure for these crooks. I am tempted to use another email address and try to get a price quote from them, to see if the numbers line up. They do have a lot of nice designs, but not at the cost they are asking.
Thanks!