Keeping track of Product Defects

[JohnS530]

Does the site, or should the site, have a list of known issues with various products? I can understand mechanical products (motors) not having a "defect list" per-se, but now with automation, and software, and apps, there are plenty of defects to list, report and track.
And this might be the beginning of using the influence of the community to effect change at the corporate level, with the intent of generating better-quality pool products.

 

[dfwnoob]

The wiki articles for various products/systems generally contain a list of common issues, yes.

The manufacturers do not care as long as the product makes it outside of the warranty. And even then sometimes they still don't care.

 

[ajw22]

Pentair, Hayward, Jandy and other pool companies do not view the retail consumer as their customer and make little effort to communicate with them. They view the Pool Builders and Pool Stores as their customers. It has only gotten worse since all the companies have been bought by hedge funds and are publicly traded.

 

[JohnS530]

Thanks. I see a lot of great info compiled on the various components, but do not see any particular list of known firmware defects of Automation systems. Although, if it is as you say, the manufacturers do not care about retail customers, then it will not matter much anyway.

 

[ajw22]

Thanks. I see a lot of great info compiled on the various components, but do not see any particular list of known firmware defects of Automation systems. Although, if it is as you say, the manufacturers do not care about retail customers, then it will not matter much anyway.

It is clear the pool companies are not tech companies and do not care about crowd sourced bug reports.

None of them publish accurate change logs for what changes between releases - bug fixes or functional enhancements.

It is not worth the effort to consolidate lists of bugs when we don’t know when the bugs were fixed.

Pentair gives us cryptic listings like this.

 

[duraleigh]

Who would verify and compile that list? How could you verify it's accuracy? I am about the last person to be afraid of a lawsuit but that seems like begging for one.

 

[dfwnoob]

Jandy used to publish firmware revision information. They've turned into a black box since the Fluidra purchase and the juvenile hissy fit they threw when they left the Internet. Pentair should be ashamed of themselves for that. Putting out random internal Jira IDs for bug fixes out to your customers is shameful. Just don't publish anything at all.

 

[ajw22]

Hayward used to publish change logs for their OmniLogic versions but lately it has been inconsistent.