Jandy JE3000TR not going into chiller mode

[savtyajdaddy]

We're coming up on almost two years of having our pool and the water is finally hot enough (92F) I want to cool it down. I purposely bough the chiller option because I knew this would happen. I have tired all combos of buttons/temps/etc and the heat pump will not kick on. I found this thread Jandy JE heat pump with chiller option error - Low temp threshold sensor open or not installed and though that would fix it, but no matter what I set my temp to it would not kick on. The heater has been working great. I have a Jandy AquaLink RS and iAquaLink 3.0 if that matters.
I'm also going to screen grab dump everything I hope is useful in helping troubleshoot the issue.

Thanks in advance for any advice. I can open up panels and take pics if needed as well.

Jeremiah

 

[ajw22]

Welcome to TFP.

Have you made a warranty claim with Jandy?

 

[savtyajdaddy]

My pool builder finally got back to me and sent someone out to check on it. Not sure if it's the correct way, but if I take the heat pump out of remote t-stat mode, the the chiller button on the app works. I think I'll have to turn the remote t-stat back on, once I want to start heating the hot tub remotely, but I'm ok with that.