I contacted Pentair today...customer support was totally backed up...I waited on hold for 45min & 25min before having to hang up...then finally got through and 1:52min later they referred my case to a local company to complete the "warranty repair". A couple of notes to help others out:
- If you want to skip through the prompts (there are many): 1, 2, 2, 2, 1, 1, 4
- As mentioned in the email Pentair sent out, this was caused by an OTA software update related to the Link2O deprecation. It sounds like >500 units were impacted.
- If you have an account with Pentair a phone number registered, they will be able to pull up your information pretty easily once you get through to customer support
- The support staff know what is going on...they've been taking these calls all day and are pretty well trained to take care of it ("this is our fault so we are going to take care of it")
- They plan to try to re-flash the firmware, or replace the unit (more on this below)
- After initially getting through, it took another ~45+ minutes for them to locate a local company and file a work order with them. This was followed by an email with all of the details (case #, work order #, phone number service outfit)
After getting off the phone I called the local place to confirm. They had received my information, but since it is August, they are totally booked for at least 2 weeks.
Plus, they don't carry the Intelliconnect in stock, so if the firmware flash doesn't work, they will need to order a new one, then schedule the replacement installation.