Intellicenter won't stay connected to Wifi?

[TeeksT]

Hi all new intellicenter user here. When I go to the physical unit and login to my account I can see the pool in my iOS and Intellicenter2.com as being online and I can make changes / start stop things. However after a few hours when I check the app I see the pool is "Greyed" out and unavailable/offline. Any idea what's going on here? The pool automations still run fine and it's still powered on.

I appreciate the help!

 

[ajw22]

Welcome to TFP.

What firmware level do you have in your IntelliCenter? Did you update the firmware?

Show us pictures of your outside IntelliCenter antenna. Pentair has two different models .

The app can connect by local mode or remote mode. Can you connect to the IntelliCenter in local mode when your phone is connected to the same WiFi network as the IntelliCenter?

Pentair Automation Systems - Further Reading

www.troublefreepool.com

 

[TeeksT]

Current Firmware: 1.064 i will definitely try the upgrade now. Attaching various photos so you get the full picture.

The strange thing is if I go to login on the intellicenter it will login and I can then see the pool on the mobile app. However if I ask it to find wireless networks it just cycles and doesn't leave that screen. It says there is no wifi device, but has an ethernet cable attached to the wireless device so maybe it assumes that's just ethernet?

The antenna was placed inside the intellicenter behind the LED panel. Should it be outside? I've opened the antenna so you can see inside it. Normally it lives covered behind that LED panel.

Thanks so much for the help.

 

[TeeksT]

Another interesting wrinkle here. When trying to update the firmware I get this "You are running the most current software" popup...

 

[Jimrahbe]

Teeks,

You have the antenna mounted 'inside' the IntelliCenter cabinet?????

The antenna is supposed to be mounted outside the cabinet, on a wall or something, but diffidently outside the main cabinet.

Thanks,

Jim R.

 

[TeeksT]

Ya the contractor set it up that way. I'm gonna get it outside and see if that helps

 

[ajw22]

Do not search for WiFi networks on the panel. You do not have the old WiFi link.

Your panel is online. No more setup is required on the IntelliCenter.

Move the antenna outside.

You need to update to the firmware on the Pentair website using a USB stick. They do not have the latest firmware on the OTA server yet.

Read Pentair Automation Systems - Further Reading

 

[TeeksT]

Thanks so much all