So I thought I would do some further testing on this issue just to see for myself, what might be going on. Here is what I found using both of the connection options in the iOS app.
1. Using the
iOS App REMOTE CONNECTION option (connecting through the Pentair servers): I could not replicate any issues with the pump speed not changing or indicating the same on the mobile app. When I stood at my equipment pad and made speed changes on the mobile app using the “REMOTE CONNECTION”, I saw the speed indication change in real time on the touch screen and I also confirmed same by hearing the speed change at the pump. I also tested this mobile app remote connection on my iPhone while looking at the Web-Client. Same thing. The speed changed in the Pumps Page in real-time.
2. Using the
iOS App LOCAL CONNECTION option (connecting locally via intranet) to a "local pool" without using the Pentair servers: When I made an adjustment to pump speed in the iOS app, I found that Poolmama! and mrweber ARE correct. It does not change the speed “indication” in real-time on the app.
But it does actually make the speed change at the control panel/pump and indicates the same change on the Web-Client.
However, it should be noted that if making the speed change in the app using the local connection, if you close the app and log back in and navigate back to the Pumps page, the correct speed change
WILL be indicated in the mobile app.
I would agree that this is a bit goofy but I really can't think of a good reason to perform this function from a mobile app. Programming or configuring IntelliCenter settings on a mobile platform seems like a whole lot of work and I think that one would be better served by just sitting down at their computer and using the desktop Web-Client to program or configure their system. This is why I recommend the use of the desktop
Web-Client or if nothing else, at least the
Control Panel Touch Screen to set up/program user's IntelliCenter configurations. I have tested programming configurations using all three platforms and the desktop Web-Client is by far the easiest and most user-friendly.
I would recommend that if a user insists on using their mobile app to configure their IntelliCenter settings and they encounter this issue, they should report it to Pentair Tech Support so that the software team there, can address this issue and consequently release an update to the mobile apps that will correct the problem.
NOTE: The following conditions must be met when attempting to use the “local” connectivity feature (Connect to a local pool) in the iOS app (I have no idea if this is the same with the Android app, but I can only assume that it is).
1. Security must be disabled at the IntelliCenter Control Panel.
2. The IntelliCenter Control Panel must have LAN connectivity (connected to the user’s network either via Wi-Fi or a wired ether connection).
3. The user’s mobile device must have connectivity to thier LAN via a user’s local Wi-Fi signal. Please note that there is one exception to this condition as noted below.
If the user has the ability to connect to their network from a cellular connection using a VPN tunnel, a user CAN connect either “locally” or "Remotely" using cellular service without the need for a Wi-Fi connection for their mobile device.
I have tested this feature using both the local and the remote options and it works great without any connectivity issues to my control panel and without any latency issues using LTE. In other words, if mobile device Wi-Fi connectivity is an issue, one can download and configure a VPN app and connect to their IntelliCenter using a cellular connection (3G, LTE etc.) Just remember, this connection may count against your cellular data plan if applicable.