Intellicenter App only works from home

[km1222]

I have a new pool and just got the intellicenter up and running. I'm pretty sure the pool builder got me set up on demo mode because he couldnt get it to connect to the internet. I got it hooked up to wifi yesterday, but the app only works when I am at home (on the same wifi). I'm guessing I'm missing something by not having it linked under remotes or something of that nature.

Logging in on the website works.
What gives?

 

[ajw22]

@MyAZPool can you help?

 

[MyAZPool]

@km1222
When you login to the website as you stated, what do you see? Is this from your computer or are we talking about your mobile app?
Can you provide a screeenshot or two?
A bit more info would be helpful to get you up and running.
Thanks...
r.