Make sure it's in the sun for a while. Turn it off and back on and hit a remote button within a few seconds. But yes, with all the shipping they're paying, they must be losing money on any that get returned 2 or 3 times. I expect in my 3.5 year warranty, it'll go back at least 5 times (already twice the first year).
It's a Crud shoot. Luckily your pool is not an all-year one like those of us have in the warmer climes, so maybe not as often.
You and me both. I've said many times if they could 1) improve reliability, and 2) implement non-solar charging capability, they'd have a goldmine.
I did a bit of internet snooping last year about the company. At that time it seemed to be a supplier of many products. Couldn’t tell if CA office was the manufacturer or just the US rep. It’s time to refresh my search… It is an amazing product when it works and isn’t in transit!
If they repair it during year 2, the cost of the 3 year warranty is worth it just in shipping! My repair last month was at month 12, it was a much better repair than my 1st one at 3 months. It's much quieter and runs longer. Hopefully they're learning!
Did you get a confirmation of the warranty extension for uploading the video?
I emailed them about that since I didn't. Their response:
I had my Betta 2 repaired a few weeks ago, I think they must have put in SE components. It runs longer and quieter than it ever has.
My Betta SE is fantastic. I run the Betta 24/7 and my Dolphin Nautilus CC about twice a week, and the pool has never looked better. The skimmer baskets are noticeably more empty as well. Highly recommend the Betta.
We are going on 3 weeks with the se and really like it. We don't have big leaves and such but tons of small flowers/pollen/floating debris and the se is doing a great job assisting the skimmer in keeping the pool looking great.
Ha, this is mine exactly, except only 5 months in the pool. It's strange that the one green LED is out, but the red one works great.
As soon as it starts going in circles, send it in. The replacement motors seem much better. Yeah, I have one green led out too.
"Scoops" did the same thing as well as getting hung up on the same rock in the grotto. So gave him a few upgrades
Well, I may have jinxed it. Today, the propellor motors are kinda loud. They had not been previously. It still runs at same speed, and is not going in circles, so I suppose it is OK.
Check the impellers for anything wrapped up around them. Also spray the motors out with a hose. Just spray water straight into them from the open end, you want to try to flush out any grit inside the motors if you can.
