New pool build completed in March 2023.
Jandy JXI400NN heater drum replaced in March 2024. Last year you all were very helpful when we were having issues with our heater. The gas guy didn't set stuff up correctly so that was the issue. This impacted the heater and I guess it was getting way too hot? I don't quite remember but we've had no issues since then...until now.
I'm going to attach lots of pics and this post might seem all over the place but I want to give all the info bc I think it all could be connected.
Now our pool builder (who also maintains our pool) says he has had to replace 5 different customers heaters like ours that use the Jandy JXI400N. He says all these customers are people that use their pool heater over the winter. Basically when we turned the heat up from 60 to 70 this winter, all this brown stuff came out in the pool. The vacuum bag was full of it. I don't fully understand the explanation he gave. He said the brown stuff is burnt calcium from the water or something?? He wants to replace our heater with the "older more reliable version"
When I was swimming laps when I noticed the brown stuff, my lips kind of almost stung. And the water tasted different. It's hard to describe. Normally we get compliments on how our pool water is gentle and soft, now it just feels harsh and dries out my mouth and even smells a little off. We bought our own test strips which I know aren't always accurate. The pool builder (who also maintains it and the chemicals) basically blamed us and said they didn't know we weren't using it as much this winter as last winter or something. They came out and tested it and said it all seems fine. He told us to leave the pool open so it could get fresh air and sunlight and rainwater. I swam last night and the water still felt the same/tasted the same. Harsh. My hair is super dry too. They said they added some muriatic acid or something. I also noticed bleached leaves in the skimmers lately which I have never seen before.
Our bluestone edge where the water touches/the automatic cover retracta is discolored splotchy orangeish now.
See all the attached pics. Pool builder just sent us screenshot of the current state of the water.
Can anyone shed any light on this??? Is it all related to them doing a poor job maintaining the pool chemicals??
Jandy JXI400NN heater drum replaced in March 2024. Last year you all were very helpful when we were having issues with our heater. The gas guy didn't set stuff up correctly so that was the issue. This impacted the heater and I guess it was getting way too hot? I don't quite remember but we've had no issues since then...until now.
I'm going to attach lots of pics and this post might seem all over the place but I want to give all the info bc I think it all could be connected.
Now our pool builder (who also maintains our pool) says he has had to replace 5 different customers heaters like ours that use the Jandy JXI400N. He says all these customers are people that use their pool heater over the winter. Basically when we turned the heat up from 60 to 70 this winter, all this brown stuff came out in the pool. The vacuum bag was full of it. I don't fully understand the explanation he gave. He said the brown stuff is burnt calcium from the water or something?? He wants to replace our heater with the "older more reliable version"
When I was swimming laps when I noticed the brown stuff, my lips kind of almost stung. And the water tasted different. It's hard to describe. Normally we get compliments on how our pool water is gentle and soft, now it just feels harsh and dries out my mouth and even smells a little off. We bought our own test strips which I know aren't always accurate. The pool builder (who also maintains it and the chemicals) basically blamed us and said they didn't know we weren't using it as much this winter as last winter or something. They came out and tested it and said it all seems fine. He told us to leave the pool open so it could get fresh air and sunlight and rainwater. I swam last night and the water still felt the same/tasted the same. Harsh. My hair is super dry too. They said they added some muriatic acid or something. I also noticed bleached leaves in the skimmers lately which I have never seen before.
Our bluestone edge where the water touches/the automatic cover retracta is discolored splotchy orangeish now.
See all the attached pics. Pool builder just sent us screenshot of the current state of the water.
Can anyone shed any light on this??? Is it all related to them doing a poor job maintaining the pool chemicals??
