I have a Hayward TCELL 940 which appears to have stopped working. Showing 0 salt when last week it was 3000. If I am reading the serial #correctly I should still have a month left on the 4 year warranty. 4E19184. My first cell lasted 12 years so this is a big disappointment. I am unable to locate a receipt but I know it wasn't from an authorized reseller. Is there any recourse here to get this covered under warranty? I can't believe the cells are now $900. I think I paid $400 maybe for this one.
Hayward warranty question
- Thread starter kmichael19
- Start date
- Status
- Jul 21, 2013
- 65,062
- Pool Size
- 35000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
Welcome to TFP.
Bring your cell into a Pool Store that has a Hayward cell tester. If your cell tests bad and is under warranty they should give you a replacement cell.
Bring your cell into a Pool Store that has a Hayward cell tester. If your cell tests bad and is under warranty they should give you a replacement cell.
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Thank you. I will give that a try. There is a Leslie's Pool about 10 miles away from me that tests. I didn't buy it there, but hopefully they can help
Cell Diagnostics.
Pressing the diagnostic button sequentially will display:- Default salt display
- Pool temp
- Cell Voltage - When not generating, the voltage is about 30 to 32 volts dc. When generating, the voltage drops about 1 volt per amp of current.
- Cell current
- Desired output (% of the knob)
- Instant salinity
- Product name
- Software revision (r.XX)
- Cell type
- Instant salt = the cells reading of the current salt PPM
- Average Salt = the average salt reading of the last 3 cycles of the cell.
Check the instant salinity reading and then cycle power to reverse polarity and recheck the instant salinity reading. The numbers should be about the same +/- 200 ppm.
- Jul 21, 2013
- 65,062
- Pool Size
- 35000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
PoolBrews
Well-known member
- Oct 16, 2019
- 590
- Pool Size
- 6750
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite Pro (T-15)
FYI... Hayward salt cells are covered under warranty for 3 years, not 4, and it's parts only.
chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://hayward-pool-assets.com/assets/documents/pools/pdf/warranty/2023_Expert_Line_Warranty.pdf
chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://hayward-pool-assets.com/assets/documents/pools/pdf/warranty/2023_Expert_Line_Warranty.pdf
- Jul 21, 2013
- 65,062
- Pool Size
- 35000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
There are 4 year warranty cells in the wild.
The cell serial number indicates the warranty length.
That's good. I didn't know if they would not honor the warranty if I could not prove where I got it.
BMerrill
Gold Supporter
- Mar 8, 2021
- 380
- Pool Size
- 17860
- Surface
- Fiberglass
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Turbo Cell (T-CELL-5)
Based on my serial number 4E19184, I am about a month shy of 4 years so maybe I can get this replaced under warranty.
What are the diagnostic readings?
Take the cell to a shop that tests cells.
If the cell fails, they should give you a replacement.
Take the cell to a shop that tests cells.
If the cell fails, they should give you a replacement.
I went to an a testing center and it failed. They told me to call Hayward for warranty replacement and that all warranty replacements are through Hayward directly. I will call Hayward and see what they say.
Hayward finally got back to me. After "registering" the product and filing a "claim". I received an email which told me to go to a service center and they will determine how it is handled. Told me to make sure I had proof of purchase. And the nearest authorized service center is an hour away. They certainly aren't going to make any part of this easy.
- Status