PM sent.It really shouldn't be all that difficult for Hayward to explain it's warranty. Obviously some of the online resellers are contributing to the confusion because they just assume that the warranty is still three years and will say anything to make the sale. Those resellers push the warranty off onto Hayward and wash their hands of the transaction. Doubt that any of the resellers are on the hook for the misstatement. But I have a feeling many customers who bought Hayward cells that were advertised as three years warranty are going to be ****** off when they find out it's only a year and Hayward claims "it's not their fault".
We have a hard enough time explaining our simple pro-rated warranty. For us it's easier to say that if the cell fails after year one and before year two, replacement cost to the buyer is 50% of original cost. However, one of our competitors has a sliding scale pro-rated warranty where in the second year the replacement cost goes up 5% every month that the cell makes it thru. For example : Month 13-18 it would cost 50% of original price if cell failed, Month 19 would be 60%, Month 20 would be 70%, Month 21 would be 75%, 22 =80%, 23=90%. Innovative or a marketing gimmick, I still haven't decided. Given that their cell is only rated for 3000 hours you can decide for yourself.
In real life Hayward will honor the warranty of the serial number on the cell... regardless of what it was advertised as. And even then good luck.Interesting that the owner told me the T-15 only has 1 yr warranty which conflicts with what Hayward said (3 yrs if buy from the stores, 1 yr if buy online).
You can get the tcell940 (4 yrs warranty) from Amazon for $489? Link? I bought the 940 mainly because it makes more chlorine over its life time compared to the t-15, so it should last longer.My local store sells the 4 year warranty cell for $689. I can get the same cell on Amazon with 1 yr for $489. You are betting $200 that your cell will last less than 4 years. And even then, I expect the 4 yr warranty is prorated. If I get 3 years out of the Amazon cell, I win.
Who exactly offered you a 10% discount to keep the cell? Amazon or the seller who sold on Amazon? In my experience, Amazon is not in the habit of offering up 10% discounts to keep products. As I have explained before, third party sellers would do anything to keep the sale because they can pawn the warranty off on Hayward.Didn’t feel comfortable keeping the Amazon t-15 so I returned it even though they offered a 10% discount to keep it.