Hayward pump won't turn on

JamesW

TFP Expert
Mar 2, 2011
21,577
File the warranty claim anyway. You should get 3 years with a pool build and all Hayward equipment.

If Hayward does not cover it, file a claim with the motor manufacturer.

Do you have a picture of the motor label?
 

Drew80

Well-known member
Feb 26, 2013
258
Austin, TX
I talked to Hayward and they said my warranty was only 1 year. I don't know how to file a claim if they won't let me.

Edit: I did some more digging. Apparently their variable speed pumps have 3 year warranties. Single speed are 1 year.
 
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Drew80

Well-known member
Feb 26, 2013
258
Austin, TX
I don't see a way to do that on their website. I can register a product but not file a claim. Unless they're just burying it to make it intentionally difficult.

I called them and asked. They said I can't file a claim because it's out of warranty. I also called a local dealer and they confirmed.
 

JamesW

TFP Expert
Mar 2, 2011
21,577
Ok. I guess that you will need a new motor. Maybe go with a variable speed.

See if Century will help you out with a new motor.
 

JamesW

TFP Expert
Mar 2, 2011
21,577
Two years for a Hayward Pump/Century motor is terrible. They should do something for you. If not, I wouldn’t use their motor as a replacement. Maybe go with a different manufacturer for the motor.



Maybe go with a SuperFlo or Intelliflo.

Escalate the warranty claim to someone other than a telephone person whose job it is to brush you off.

Is your product registered?

If yes, go to your account and find the warranty claim link or ask them how to file the claim. Don't ask them if you can, ask them how to do it.
 
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Drew80

Well-known member
Feb 26, 2013
258
Austin, TX
I bought the pump in December 2017. It wasn't installed until March, but I don't have any documentation to back that up. So in their eyes it's basically 3 years old, or close to it. It's actually closer to 2.5 years old.

I don't want this awful pump anyway. I'd love to save some money, but I have no use for a POS single speed pump. I was hoping they'd give me a deal on the VS, but that doesn't seem like it's in the cards.
 

JamesW

TFP Expert
Mar 2, 2011
21,577
OK. Do you want to go with a new variable speed motor or a whole new pump?

The Tristar VS would be the easiest replacement as it will fit the existing unions.
 

Drew80

Well-known member
Feb 26, 2013
258
Austin, TX
I hadn't thought about replacing just the motor. The rest of it is fine, so that seems like a decent option. I would be concerned about warranty if I did the work myself, though. Hayward seems to be a stickler about equipment being installed by a pro.
 

mknauss

Mod Squad
TFP Expert
Bronze Supporter
May 3, 2014
33,921
Laughlin, NV
There are other motors than Hayward that will work. You need to be sure they match your pump flange and that your impeller is correct for the hp. InyoPools has a number of VS motors that will work.

I see you have an automation system. To get the most versatility with that, you should consider a VS pump like James stated.
 

JamesW

TFP Expert
Mar 2, 2011
21,577
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