Hayward OmniLogic Coneection Issue?

[ckendalls]

We have not been able to internet connect to Hayward OmniLogic server for over a few days now. I’ve gone thru all the usual shutdown power cycle and reset procedures and reconnecting to the router etc. as well as network router power reset refreshes. etc. I see the OmniLogic device IP address connected to my router on the router side but no internet connection on the OmniLogic Hub side. While the hub shows no antenna , I do see all the local routers and signal strengths. Also, the OmniLogic hub is very slow and sluggish. All my firmware is up to date.

Any advice is appreciated. So far, Hayward’s tech support has not been helpful. They only suggest the same things I’ve already tried.

 

[ajw22]

Do you have OmniLogic or Omni Hub hardware?

What Wifi router and network do you have? Is it a mesh network?

Show us what you see on your Omni Hub for no antenna.

@ChrisABS may have ideas.

 

[ChrisABS]

Over the weekend I have had a few calls for the same thing. I’m assuming it’s a Hayward thing. If I find anything else out I’ll post it.

 

[ckendalls]

Do you have OmniLogic or Omni Hub hardware?

What Wifi router and network do you have? Is it a mesh network?

Show us what you see on your Omni Hub for no antenna.

@ChrisABS may have ideas.

I have an Orbi mesh system. OmniLogic hardware.

BUT

I finally got it to work after trying to switch from a dynamic to static IP address. While that failed to take it seems that the act of tyring that reset something in the hardware that kicked it back into action. It immediately started responding after the static IP try failed and began working again in dynamic mode without changing the IP address. OR coincidentally, Hayward did something on their end with the MSP ID …

 

[ckendalls]

Do you have OmniLogic or Omni Hub hardware?

What Wifi router and network do you have? Is it a mesh network?

Show us what you see on your Omni Hub for no antenna.

@ChrisABS may have ideas.

Orbi Mesh, OmniLogic I think. This except it was connected when I looked at connected devices on router.

 

[ajw22]

The SSID being — indicates it was not connected to your network.

Like it was not setup with the correct SSID and password.

 

[ckendalls]

The SSID being — indicates it was not connected to your network.

Like it was not setup with the correct SSID and password.

Except it actually was. When I looked at network setup it was connected and I could reconnect and also see it on the router side despite what this showed. Whatever this issue was it also caused the OmniLogic control pad to be sluggish very non responsive.

 

[ajw22]

Except it actually was. When I looked at network setup it was connected and I could reconnect and also see it on the router side despite what this showed.

You sure that was not an old connection?

Could you ping the IP shown?

 

[PoolBrews]

What your are seeing with the IP is that the IP has been handed out (i.e. allocated), not that is necessarily connected. Your router will display allocated IP's for a period of time dictated by settings in the router. Many routers are set to retain allocated dynamic IP's for quite a long time - some until the next reboot.

With a signal strength of 0% showing, you have no connection. It could be an issue with your antenna, or with the circuit board that handles the antenna. How is your antenna mounted - can you attach pic? Our builder mounted it on the side of the steel enclosure with the antenna mounted such that the tops of the antenna didn't extend above the box. Steel kills wifi. I only had a signal strength of 20%. I remounted mine so that the entire antenna rods are above the enclosure. Signal strength is now 86%.

When my builder stopped by for a different issue, I explained what I did and why I did it. They now install all new systems this way.

 

[ckendalls]

You sure that was not an old connection?

Could you ping the IP shown?

Yes and yes. . I re set and relogged into the same SSID, which was frustrating because the pad was so sluggish and intermittently responsive until I tried and failed to go static IP which failed. Then everything worked dynamic IP without relogging in…

 

[ckendalls]

What your are seeing with the IP is that the IP has been handed out (i.e. allocated), not that is necessarily connected. Your router will display allocated IP's for a period of time dictated by settings in the router. Many routers are set to retain allocated dynamic IP's for quite a long time - some until the next reboot.

With a signal strength of 0% showing, you have no connection. It could be an issue with your antenna, or with the circuit board that handles the antenna. How is your antenna mounted - can you attach pic? Our builder mounted it on the side of the steel enclosure with the antenna mounted such that the tops of the antenna didn't extend above the box. Steel kills wifi. I only had a signal strength of 20%. I remounted mine so that the entire antenna rods are above the enclosure. Signal strength is now 86%.

When my builder stopped by for a different issue, I explained what I did and why I did it. They now install all new systems this way.

That sounds reasonable but after the failed attempt at static IP everything just worked in dynamic and the antenna looked connected with good signal and using same IP. Actually I don’t know where my antennae is and was assuming its internal. The router is close on the other side of a wall.

 

[ajw22]

Glad you got it working.